---
title: "British Council Europe Examinations Contact Centre"
ocid: "ocds-h6vhtk-030f19"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030f19"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030f19.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030f19.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRITISH COUNCIL"
published: "2022-06-20"
---

# British Council Europe Examinations Contact Centre

Buyer: BRITISH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-030f19

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030f19)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030f19.json)

## Summary

The British Council is seeking to engage a service provider for the management and operation of the British Council Europe Examinations Contact Centre. This tender is classified under the 'Call Centre' services category and delivers across several European countries, including Austria, Belgium, Croatia, Germany, Lithuania, and Slovenia. The tender is currently in the Award stage, with the contract signed on 1st June 2022. This procurement was conducted through an open procedure, attracting bids up until 1st March 2022.

This tender presents a lucrative opportunity for businesses specialising in customer service and call centre operations, particularly those that have experience in multilingual support and managing operations across multiple countries. The British Council's focus on consistent and scalable service delivery may appeal to both small and medium enterprises and larger firms that can demonstrate efficiency and innovation in their approach. Businesses looking to expand in the European market would find this contract particularly advantageous, with a potential contract value of €1,300,000 and options for renewal.

## Notice

The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale

### Lot Information

Lot 1

The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale.

Renewal: The Contract awarded will be for a duration of 2 years with an option for up to 2 annual extensions (2+1+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016807-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2022 |
| Submission deadline | 1 Mar 2022 |
| Future notice date | Not specified |
| Award date | 31 May 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,300,000 |
| Lots value | £1,300,000 |
| Awards value | Not specified |
| Contracts value | £18,751 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6BB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EUROANSWER |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Jun 2022 at 12:43 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016807-2022
- 25 Jan 2022 at 14:38 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002176-2022

## Notice URLs

- https://in-tendhost.co.uk/britishcouncil/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030f19. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030f19.json.