--- title: "Contact Centre as a Service (CCaaS)" ocid: "ocds-h6vhtk-031089" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031089" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031089.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031089.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ACCENT HOUSING" published: "2022-02-04" --- # Contact Centre as a Service (CCaaS) Buyer: ACCENT HOUSING Current stage: Tender OCID: ocds-h6vhtk-031089 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031089) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-031089.json) ## Summary Accent Housing Limited is currently seeking a recognised and accredited contractor to provide "Contact Centre as a Service (CCaaS)", focusing on the design, supply, integration, installation, configuration, and ongoing maintenance of a comprehensive telephony solution. The procurement is classified under the "Communications infrastructure" category and is part of the goods sector. The tender process is in the active stage, with submissions due by 14:00 hours on 4th March 2022. The initial contract duration is set for 36 months, with potential extensions available at Accent's discretion. The tender is being conducted through an open procurement method. This tender presents an excellent opportunity for businesses specialising in communications technology and software development. Companies that can deliver multi-channel, feature-rich telephony solutions, particularly those experienced in integrations with existing software applications, would be well-positioned to compete. With the increasing demand for efficient and modern communication systems, successful bidders can expect long-term engagement with Accent Housing and enhance their portfolio within the public sector. ## Notice Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs. You can access the information free of charge via the Due North ProContract portal: https://procontract.due-north.com Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to. ITT Information DATE OF ISSUE OF ITT: 27th January 2022 DATE OF RETURN: 4th March 2022 TIME; ON OR BEFORE: 14:00hrs INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions ### Lot Information Lot 1 Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The solution will provide the business with a future looking solution that is suitable for its needs. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003294-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Feb 2022 | | Submission deadline | 4 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ACCENT HOUSING | | Locality | SHIPLEY | | Post town | Bradford | | Postcode | BD17 7SW | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE41 Bradford | | Local authority | Bradford | | Electoral ward | Baildon | | Westminster constituency | Shipley | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 72 - IT services: consulting, software development, Internet and support ### Codes - 32571000 - Communications infrastructure - 32573000 - Communications control system - 72212510 - Communication software development services ## Release History - 4 Feb 2022 at 15:54 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003294-2022 - 28 Jan 2022 at 13:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002544-2022 ## Notice URLs - http://www.accentgroup.org/ - https://procontract.due-north.com - https://procontract.due-north.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031089. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031089.json.