---
title: "CRM - Implementation & Support"
ocid: "ocds-h6vhtk-0310cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0310cc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0310cc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0310cc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE"
published: "2022-08-05"
---

# CRM - Implementation & Support

Buyer: LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE  
Current stage: Award  
OCID: ocds-h6vhtk-0310cc

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## Summary

The London School of Hygiene & Tropical Medicine has initiated a procurement process titled "CRM - Implementation & Support" within the goods category, specifically focusing on Customer Relation Management software. This tender is currently in the active tender stage, with a submission deadline set for 28 February 2022. Key deliverables include a comprehensive CRM system that supports student engagement and integrates various data sources into one platform, situated at their London address on Keppel Street, WC1E 7HT. The procurement is being conducted through a selective method established under a restricted procedure, with an estimated contract value of £250,000 for a period commencing on 1 July 2022 and concluding on 30 June 2032.

This tender presents significant opportunities for businesses specialising in software development and implementation, particularly those focused on CRM solutions suitable for educational institutions. Companies offering integrated systems that facilitate marketing functions and ease of use will find this bid particularly relevant. Additionally, firms experienced in the implementation and migration of CRM systems, along with hosting solutions, are well-positioned to compete for this contract, which entails addressing the unique needs of a higher education context.

## Notice

CRM - Implementation & Support

### Lot Information

Lot 1

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to. The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems. We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use. We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision). Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021590-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2022 |
| Submission deadline | 28 Feb 2022 |
| Future notice date | Not specified |
| Award date | 31 Jul 2022 |
| Contract period | 30 Jun 2022 - 30 Jun 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | £249,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1E 7HT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI31 Camden and City of London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLOBAL DATA MANAGEMENT UK LTD T// DATA HARVESTING |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 5 Aug 2022 at 13:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021590-2022
- 28 Jan 2022 at 19:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002610-2022

## Notice URLs

- http://www.lshtm.ac.uk
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42768&B=LSHTM
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104519

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0310cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0310cc.json.