---
title: "Telecare Monitoring/Response and OOH"
ocid: "ocds-h6vhtk-0310fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0310fc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0310fc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0310fc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VIEWPOINT HOUSING ASSOCIATION"
published: "2023-12-29"
---

# Telecare Monitoring/Response and OOH

Buyer: VIEWPOINT HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-h6vhtk-0310fc

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## Summary

The Viewpoint Housing Association has launched a tender process for the provision of Telecare Monitoring/Response and Out of Hours Repairs Services. The tender, entitled "Telecare Monitoring/Response and OOH," is in the active stage. It falls under the services procurement category and is classified under the Call Centre industry (CPV code: 79512000). The tender, initiated through a tender process, commenced on February 7, 2022, with a submission deadline of March 3, 2022. The contracting authority is based in Edinburgh, United Kingdom, and the procurement method is an open procedure.

This tender by Viewpoint Housing Association presents an opportunity for businesses experienced in alarm monitoring services, call centre operations, and other community services to compete for providing telecare and emergency response services. Businesses should ensure compliance with the quality and cost criteria outlined in the tender documents to enhance their competitiveness. Additionally, the contract offers a potential three-year duration with the option for two single-year extensions, providing a stable opportunity for business growth within the specified service industry.

## Notice

The provision of Telecare Monitoring/Response and Out of Hours Repairs Service

### Lot Information

Lot 1

VHA is inviting applications from suitably experienced and skilled organisations to provide our tenants with a quality telecare alarm monitoring and response service and Out of Hours emergency repair and response service across our housing types. The telecare service will include the monitoring of core alarms and linked peripheral devices such as pull cord activation, smoke and fire detection, door entry systems and movement sensors across our housing types of Enhanced Sheltered, Sheltered, Alarmed, Amenity and Retirement Housing as well as an appropriate and timely response to all alarms raised. The Out of Hours emergency repair and response service will handle emergency repair calls outwith office hours across all of our housing types, logging repairs and co-ordinating with contractors to ensure repairs are responded to within VHA repair compliance timeframes.

Renewal: The contract will last for three years from 1 June 2022 to 31st May 2025; with the possibility of a further two single year extensions through to 31st May 2027. The extension of the contract will be at the discretion of VHA Executive Management Team and subject to meeting the performance requirements within the key performance indicators. Please refer to Appendix F for more detail.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038002-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Dec 2023 |
| Submission deadline | 3 Mar 2022 |
| Future notice date | Not specified |
| Award date | 29 Dec 2023 |
| Contract period | Not specified |
| Recurrence | 36 or 48 or 60 months |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VIEWPOINT HOUSING ASSOCIATION |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 2HG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 79512000 - Call centre
- 79711000 - Alarm-monitoring services
- 98000000 - Other community, social and personal services

## Release History

- 29 Dec 2023 at 12:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038002-2023
- 7 Feb 2022 at 16:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002658-2022
- 7 Feb 2022 at 16:15 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003458-2022

## Notice URLs

- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11642
- http://www.viewpoint.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000681225

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0310fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0310fc.json.