---
title: "Provision of Carer's Gateway Service"
ocid: "ocds-h6vhtk-031106"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031106"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031106.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031106.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2022-05-31"
---

# Provision of Carer's Gateway Service

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-h6vhtk-031106

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## Summary

The Cardiff and Vale University Local Health Board, represented by the NHS Wales Shared Services Partnership – Procurement Services, is conducting an open procurement process for the "Provision of Carer's Gateway Service". This tender is categorised under community health services, with a projected contract value of £850,000. The procurement is currently in the tender stage, with submissions required to be submitted electronically by 2nd March 2022. The successful bidder will be responsible for developing a comprehensive support service for unpaid carers in the region.

This tender presents significant opportunities for businesses, particularly those specialising in community health services, social care, and support systems for unpaid carers. Companies experienced in integration with health and social care providers or those able to develop outreach services will find this an ideal avenue to engage with local councils and the NHS. The emphasis on a one-stop shop approach for carer support creates a collaborative opportunity for SMEs and larger entities that can provide innovative and effective solutions to enhance the quality of life for carers and those they support.

## Notice

The NHS Wales Shared Services Partnership, hosted by Velindre NHS Trust are acting on behalf of Cardiff and Vale University Local Health Board who sought to establish a contract for the Provision of Carer's Gateway Service.

### Lot Information

Lot 1

The Vale of Glamorgan Council, Cardiff Council, the Cardiff and Vale of Glamorgan University Health Board recognise the contribution unpaid Carers make to society and the value, financial and otherwise, of the work they do in caring/supporting those who could not manage without their help and support to remain living in their own home in the local community. All three parties wish to commission a Cardiff and Vale of Glamorgan Carers Gateway. The Health Board will lead on commissioning, contracting and monitoring of the service, which will also be expected to report to the Cardiff and Vale Unpaid carers Workstream. The awarded bidder will provide a Gateway which will provide a 'one stop shop' approach to supporting and engaging with unpaid carers, providing them with information and advice about services which will support them in their caring role. The Gateway will link with existing services and providers, will not duplicate services already provided and will act as the central link across the region for unpaid Carers. It will do this through a centralised helpline and email enquiry line and face to face support via drop in sessions in community locations, so unpaid carers are able to receive information and advice closer to home. The Carers Gateway aims to improve the quality of life for unpaid carers, and the cared for, in Cardiff and the Vale, helping them sustain their caring role and enhance their ability to have a life outside caring. It will do this by making it easier for unpaid carers to access information about support and services in the region. The Carers Gateway will be expected to make links with, and work with, a wide variety of health, social care and wellbeing staff, in all sectors, in order to promote the service and generate referrals. This includes social workers, carers support workers, GPs, district nurses, therapists, the Cardiff Community Resource Teams, Vale Community Resource Service, First point of Contact Staff in Cardiff Council, Contact1V in Vale of Glamorgan Council, the Independent Living Service in Cardiff Council, integrated hospital discharge services, hospital based staff and third sector providers etc. Unpaid carers will be able to self-refer to the Carers Gateway.

Renewal: The 48 months above include an extension option of up to twenty four months at the sole discretion of the Health Board.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015244-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2022 |
| Submission deadline | 2 Mar 2022 |
| Future notice date | Not specified |
| Award date | 30 May 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 4HH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Heath |
| Westminster constituency | Cardiff North |
| Delivery location | TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARERS TRUST SOUTH EAST WALES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85323000 - Community health services

## Release History

- 31 May 2022 at 14:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015244-2022
- 31 Jan 2022 at 12:25 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002668-2022

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- http://www.etenderwales.bravosolution.co.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031106. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031106.json.