--- title: "Microsoft 365 Support Services" ocid: "ocds-h6vhtk-0313e7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0313e7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0313e7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0313e7.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "SCOTTISH WATER" published: "2022-02-07" --- # Microsoft 365 Support Services Buyer: SCOTTISH WATER Current stage: Tender OCID: ocds-h6vhtk-0313e7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0313e7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0313e7.json) ## Summary Scottish Water is currently engaged in a tender procurement process for Microsoft 365 Support Services, classified under software support services. This initiative, valued at £8 million, aims to establish a framework of suppliers to enhance the service and value derived from Microsoft 365 and Azure platforms. The procurement is at the active tender stage, with a submission deadline set for 9th March 2022. The services will be delivered primarily in Scotland, specifically from their Glasgow office, and will involve a selective procurement method following a negotiated procedure with a prior call for competition. This tender presents significant opportunities for businesses specializing in software support, cloud services, and IT consultancy. Companies that excel in providing strategic support for Microsoft 365, Azure, and related tools will find this framework particularly suitable for participation. Businesses with capabilities in implementing PowerApps and PowerBI, as well as those that can deliver training and best practice governance for users, are encouraged to apply. The contract may also allow for additional works depending on industry trends, potentially increasing engagement opportunities for successful bidders. ## Notice Scottish Water is procuring a framework of suppliers to help it service and maximise the value delivered using M365, which is fully adopted, and to provide other professional services related to M365, Azure, and tactical development services. It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework. ### Lot Information Lot 1 M365 managed service, with provision for additional Azure and M365 Professional Services and Tactical Development Scottish Water is procuring a framework of suppliers to help it service and maximise the value delivered using M365, which is fully adopted, and to provide other professional services related to M365, Azure, and tactical development services. It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework. Outline of the services: - Expert level capability to support, configure and advise on all components of Microsoft E5 package and PowerPlatform - Ongoing M365 'greenfield'/'evergreen' service, assessing incoming feature changes, bringing best-practice governance for management of platform, tactical apps, dashboards, health checks and maximising value and leading training engagements into the business to empower users - Azure configuration and professional services - Tactical development using PowerApps, PowerBI - Azure LogicApp and Azure full stack development of Web and Mobile apps Please review M365 Full Scope document accessible in the PQQ supporting documentation for detailed description of Scottish Water's requirements. Context: Scottish Water uses M365 as its primary productivity, collaboration and analytics platform, and Azure as its primary cloud platform. While having incumbent partners for infrastructure management, application management (for on-prem and other cloud platforms) and cyber-security we have a gap in the provision of ongoing capability for service and professional services in the configuration and opportunity maximisation of the M365 platform. There continues to be a need for user training and empowerment, and we need a partner who can impact and opportunity assess the incoming stream of feature updates from Microsoft. Azure is well adopted and currently we maintain a mixed on-prem and cloud strategy, with a preference for cloud first. PowerApps and PowerBI are used widely by most core user groups, however we'd like a partner to be able to provide build capability with these and advice on best practice governance. As expected with becoming a further Digitally empowered organisation we will continue to have a requirement for web and mobile apps to enable or facilitate business processes. Any prospective partner will be expected to work with our existing service management processes using Service Now and work in collaboration with our incumbent IT partners. Commercial model The contract shall be for an initial term of 3 years with 5 years of extension options Scottish Water may award the framework in parts. It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework. The level of spend achieved by each supplier on the framework may vary depending on the framework parts they are awarded and the level of available project work which may vary with business requirements year on year. Notice of potential additional works Additional services may be required under this framework by merit of the following causes: - The M365, Azure and Dynamics platforms proposition changing, being merged/demerged, updated, further features/capability/modules released or modules removed, equivalent functionality sold as an alternative product, or Scottish Water choosing to replace a platform or product with a similar or equivalent product - Changes in industry trends and best-practice related to service delivery, consulting and development, for example development methodologies. If the services are substantially similar to those contemplated in the framework Scottish Water may award them via negotiated procedure without prior publication to suppliers on the framework. Additional information: The PQQ documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code : 47P92V2789 Renewal: Initial 3 year term with 5x1 year extension options at Scottish Waters sole discretion. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003404-2022 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Feb 2022 | | Submission deadline | 9 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £8,000,000 | | Lots value | £8,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH WATER | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G33 6FB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM34 North Lanarkshire | | Local authority | North Lanarkshire | | Electoral ward | Stepps, Chryston and Muirhead | | Westminster constituency | Cumbernauld and Kirkintilloch | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services ## Release History - 7 Feb 2022 at 12:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003404-2022 ## Notice URLs - https://scottishwater.delta-esourcing.com/ - https://scottishwater.delta-esourcing.com/respond/47P92V2789 - https://scottishwater.delta-esourcing.com/tenders/UK-UK-Glasgow:-Software-support-services./47P92V2789 - https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Software-support-services./47P92V2789 - https://www.scottishwater.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0313e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0313e7.json.