---
title: "Positive Lives Services for NHS Shropshire, Telford and Wrekin Clinical Commissioning Group"
ocid: "ocds-h6vhtk-03143a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03143a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03143a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03143a.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NHS SHROPSHIRE, TELFORD AND WREKIN CLINICAL COMMISSIONING GROUP"
published: "2022-02-07"
---

# Positive Lives Services for NHS Shropshire, Telford and Wrekin Clinical Commissioning Group

Buyer: NHS SHROPSHIRE, TELFORD AND WREKIN CLINICAL COMMISSIONING GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-03143a

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## Summary

NHS Shropshire, Telford and Wrekin Clinical Commissioning Group is conducting an open tender for the provision of Positive Lives Services within the counties of Shropshire and Telford and Wrekin. The procurement process is at the tender stage, with bidders invited to submit their proposals by 12:00 on 7th March 2022. The overall contract value is estimated at £400,000, covering a duration of 720 days, with the contract commencement set for 1st October 2022. The services fall under the health and social work sector, specifically focused on supporting high-intensity service users, and are governed by the Light Touch Regime as per the Public Contracts Regulations 2015.

This procurement presents a significant opportunity for businesses specialising in health services, particularly those with experience in supporting vulnerable clients and managing complex health needs. Companies that can offer innovative solutions for reducing emergency service usage, as well as those with a solid track record in holistic patient care and community health partnerships, would be well-positioned to compete. The optional extension of the contract for an additional 24 months further enhances the potential for long-term collaboration with the NHS.

## Notice

NHS Shropshire, Telford and Wrekin Clinical Commissioning Group are seeking tenders for the provision of a Positive Lives Service (previously the High Intensity Service User service) for service users within the Shropshire and Telford and Wrekin locality.

### Lot Information

Lot 1

This Invitation to Tender provides information pertaining to the procurement of Positive Lives Services. The purpose of this procurement is to secure a Service Provider to deliver Positive Lives Services for service users within the County of Shropshire. A high intensity users service model, developed initially by NHS Blackpool CCG and supported by NHS Right Care, offers a robust way of reducing frequent user activity to 999, NHS 111, A&E, GP contacts and hospital admissions, freeing up front line resources to focus on more clients and reduce costs. It uses a health coaching approach, targeting high users of services and supports the most vulnerable clients within the community to flourish, whilst making the best use of available resources. The review of former local high intensity user services informed the redefining of this service as it is described within this tender. The review also resulted in the name 'Positive Lives' as the preferred name for the service, delivering these same principles and outcomes but under a more positive and empowering service name, as voted by public and stakeholders. The objectives of the service are to: * Identify those at greatest risk of frequent A&E attendance, non-elective admissions, callers to NHS 111 and 999; * Proactively work with a rolling cohort of frequent users of emergency care services using a truly personalised and holistic approach including coaching and signposting to commissioned and independent services; * Provide support to other providers by empowering patients to take ownership of their health and wellbeing whilst decreasing their dependency upon emergency care services; * Create strong working relationships with community health, social care, mental health and other associated services to manage patients in a true patient-centred way through integrated working; * Providing a service driven by quality with positive human outcomes observed; * Improving communication and partnership working between those involved in service user care; * Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former frequent users of emergency services in order to shape future commissioning of service and/or demand/capacity planning; * Reducing A&E attendances, avoidable non-elective admissions and calls to NHS 111 and 999; * Empower patients to self-manage to improve their quality of life; * Drive equality and patient voice. The annual contract value is estimated at approximately PS100,000.00 per annum. The CCG are looking to appoint a Service Provider or Consortium to deliver this Service for a period of 2 Years with the option to extend for up to a further 24 months. The Contract will commence on the 1st October 2022. The Contract will be governed by the NHS Standard Contract Terms and Conditions.

Renewal: An optional 24 months extension is included.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003487-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Feb 2022 |
| Submission deadline | 7 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | £400,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHROPSHIRE, TELFORD AND WREKIN CLINICAL COMMISSIONING GROUP |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF7 4BF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Madeley & Sutton Hill |
| Westminster constituency | Telford |
| Delivery location | TLG21 Telford and Wrekin, TLG22 Shropshire |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85100000 - Health services

## Release History

- 7 Feb 2022 at 22:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003487-2022

## Notice URLs

- https://mlcsu.bravosolution.co.uk
- https://www.shropshiretelfordandwrekinccg.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03143a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03143a.json.