---
title: "Social Media and Customer Relationship Management Solution"
ocid: "ocds-h6vhtk-03148f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03148f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03148f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03148f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR SUSSEX"
published: "2022-02-08"
---

# Social Media and Customer Relationship Management Solution

Buyer: THE POLICE AND CRIME COMMISSIONER FOR SUSSEX  
Current stage: Award  
OCID: ocds-h6vhtk-03148f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03148f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03148f.json)

## Summary

The Police and Crime Commissioner for Sussex is facilitating a procurement process for a "Social Media and Customer Relationship Management Solution". This tender falls under the category of software programming and consultancy services, with a specific focus on enhancing telephony and communications across the Surrey Police and Sussex Police estate. The procurement method used is a limited award procedure without prior publication of a call for competition, and the related contract is active. The overall contract value is £1,469,137, and it was signed on 28th January 2022. The location for delivery is BN7 2FZ in the United Kingdom.

This tender presents significant opportunities for businesses looking to expand in the digital services sector, particularly those specialising in social media management and customer relationship solutions. Companies with expertise in integrated communication platforms, software development, and consultancy services would be well-placed to participate in similar tenders, potentially including both foreign and domestic entities. Engaging with the Police and Crime Commissioner for Sussex could facilitate valuable partnerships and growth opportunities within the public safety and communications landscape.

## Notice

The Authority is in the process of undergoing a major telephony and communications refresh across the entire SSP (Surrey Police and Sussex Police) estate. This competition is for the procurement of a joint force social media management platform which aligns with an earlier procurement exercise for a unified and integrated suite of telephony and other digital contact products and services.

### Lot Information

Lot 1

The Authority is in the process of undergoing a major telephony and communications refresh across the entire SSP (Surrey Police and Sussex Police) estate. This competition is for the procurement of a joint force social media management platform which aligns with an earlier procurement exercise for a unified and integrated suite of telephony and other digital contact products and services.

### Procurement Information

Award was conducted following further competition under the Police Digital Services Framework for Social Media

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003572-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,469,137 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR SUSSEX |
| Locality | LEWES |
| Post town | Brighton |
| Postcode | BN7 2FZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Bridge |
| Westminster constituency | Lewes |
| Delivery location | TLJ South East (England), TLJ2 Surrey, East and West Sussex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 8 Feb 2022 at 13:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003572-2022

## Notice URLs

- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30091
- https://www.sussex-pcc.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03148f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03148f.json.