---
title: "Internal Work Management System (WMS)"
ocid: "ocds-h6vhtk-031510"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031510"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031510.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031510.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NATIONAL GRID ELECTRICITY DISTRIBUTION PLC"
published: "2022-12-02"
---

# Internal Work Management System (WMS)

Buyer: NATIONAL GRID ELECTRICITY DISTRIBUTION PLC  
Current stage: Award  
OCID: ocds-h6vhtk-031510

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## Summary

NATIONAL GRID ELECTRICITY DISTRIBUTION PLC has completed the procurement process for an Internal Work Management System (WMS) under the goods category. The system aims to improve workforce coordination and management across their East Midlands, West Midlands, South West, and South Wales areas. This tender utilised a selective procurement method with a negotiated procedure to award the contract to Jones Lang LaSelle Services Limited. The contract was signed on 25th October 2022, focusing on criteria such as technical fit, service levels, delivery, and implementation costs.

WESTERN POWER DISTRIBUTION PLC is currently in the planning stage of a tender for an Internal Work Management System (WMS) in the goods category. The WMS seeks to enhance workforce coordination and management across their licence areas. This tender provides opportunities for businesses, particularly SMEs, involved in providing software packages and information systems to participate in the procurement process. The submission deadline for this tender is 11th March 2022.

## Notice

NGED has procured a WMS for use across their East Midlands, West Midlands, South West and South Wales licence areas. The WMS shall improve the coordination and management of NGED's workforce. NGED is undergoing significant change as it prepares to become a key facilitator in the net zero transition. The electricity network will see an acceleration in the uptake of Low Carbon Technologies (LCTs) as transport and heating decarbonises. In addition, there is also a requirement to efficiently manage an ageing asset base. In both cases, there is a need for NGED to drive operational changes to maintain and improve the high level of network reliability and cost-effectiveness for their customers. NGED's Enterprise Asset Management (EAM) system, CROWN, is used to manage all asset related activities. CROWN is therefore the primary tool for managing volumes of maintenance and new connection related work. NGED currently use an in-house developed software system called STARS to schedule resources for field-based jobs and tasks. These jobs and tasks include inspections, maintenance of plant and equipment, responding to faults and providing new electricity connections from low voltage up to 132,000 V. Presently, scheduling and allocating resources to carry out the work is predominantly manually driven at a local level with limited visibility to understand detailed costs and timescales for each relevant activity across the business. This approach is already beginning to be difficult to manage under both the volume of new connections and the scale of maintenance required across the entire network. In addition, the current system does not provide senior managers with easy access to understand underlying costs and timescale variations. The new WMS is intended to replace STARS and provide the intelligence, user-experience and functionality required by NGED to efficiently manage its network and workforce.

### Lot Information

Lot 1

NGED has procured a WMS for use across their East Midlands, West Midlands, South West and South Wales licence areas. The WMS shall improve the coordination and management of NGED's workforce. NGED is undergoing significant change as it prepares to become a key facilitator in the net zero transition. The electricity network will see an acceleration in the uptake of Low Carbon Technologies (LCTs) as transport and heating decarbonises. In addition, there is also a requirement to efficiently manage an ageing asset base. In both cases, there is a need for NGED to drive operational changes to maintain and improve the high level of network reliability and cost-effectiveness for their customers. NGED's Enterprise Asset Management (EAM) system, CROWN, is used to manage all asset related activities. CROWN is therefore the primary tool for managing volumes of maintenance and new connection related work. NGED currently use an in-house developed software system called STARS to schedule resources for field-based jobs and tasks. These jobs and tasks include inspections, maintenance of plant and equipment, responding to faults and providing new electricity connections from low voltage up to 132,000 V. Presently, scheduling and allocating resources to carry out the work is predominantly manually driven at a local level with limited visibility to understand detailed costs and timescales for each relevant activity across the business. This approach is already beginning to be difficult to manage under both the volume of new connections and the scale of maintenance required across the entire network. In addition, the current system does not provide senior managers with easy access to understand underlying costs and timescale variations. The new WMS is intended to replace STARS and provide the intelligence, user-experience and functionality required by NGED to efficiently manage its network and workforce.

Options: The contract will be automatically renewed for support and maintenance for successive periods of 12 months.

Renewal: The initial contract of 60 months is for the creation, implementation and support and maintenance. The renewal is anticipated to be for on-going support and maintenance of the then existing software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034146-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2022 |
| Submission deadline | 11 Mar 2022 |
| Future notice date | Not specified |
| Award date | 24 Oct 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL GRID ELECTRICITY DISTRIBUTION PLC |
| Additional buyers | WESTERN POWER DISTRIBUTION PLC |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS2 0TB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLF East Midlands (England), TLG West Midlands (England), TLK South West (England), TLL14 South West Wales, TLL15 Central Valleys, TLL16 Gwent Valleys, TLL17 Bridgend and Neath Port Talbot, TLL18 Swansea, TLL21 Monmouthshire and Newport, TLL22 Cardiff and Vale of Glamorgan, TLL24 Powys |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JONES LANG LASELLE SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Dec 2022 at 10:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034146-2022
- 9 Feb 2022 at 11:29 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003701-2022

## Notice URLs

- http://www.nationalgrid.co.uk
- http://www.westernpower.co.uk
- https://rfxxp.westernpower.co.uk/ECE/Pages/RFxDetails.aspx?RFxId=11695

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031510. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031510.json.