---
title: "Market Engagement - Workforce Management Solution"
ocid: "ocds-h6vhtk-031535"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031535"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031535.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031535.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NORTHERN IRELAND HOUSING EXECUTIVE"
published: "2022-02-09"
---

# Market Engagement - Workforce Management Solution

Buyer: NORTHERN IRELAND HOUSING EXECUTIVE  
Current stage: Planning  
OCID: ocds-h6vhtk-031535

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-031535.json)

## Summary

The Northern Ireland Housing Executive (NIHE) is planning a procurement process for a Workforce Management Solution aimed at enhancing its response maintenance services for approximately 30,000 homes across Northern Ireland. The procurement falls under the IT services category (CPV Code: 72000000) and is currently in the planning stage. Interested suppliers are invited to register their interest by 23rd February 2022 at 15:00, with the future notice date set for 2nd September 2022, and the tender is classified as a service procurement method.

This tender presents significant opportunities for technology and IT service providers specialising in workforce management systems and related software solutions. Businesses that can offer integrated technology options, work order management, and resource planning systems would be particularly well-suited to participate in this procurement process. Engaging with this opportunity could enable businesses to expand their client portfolio while contributing to the enhancement of public housing maintenance services.

## Notice

The Northern Ireland Housing Executive (NIHE) requires a COTS Workforce Management IT system to support the delivery of its response maintenance service to 30,000 of its 85,000 homes throughout Northern Ireland. This system will need to facilitate the planning, monitoring, control and co-ordination of the tasks and activities required to provide a response maintenance service, and will be used by 300+ NIHE operatives and staff. At this time, we are considering the following options for the system landscape: 1) One system - providing all of the functionality listed below or 2) A core system providing the core requirements integrated with separate systems for the additional requirements. *Please note the NIHE are not seeking to develop a product

### Lot Information

Lot 1

The NIHE seeks to engage with suppliers who can offer a Workforce Management IT system to provide all of the following core requirements: *a range of technology options to integrate with the NIHE IT Systems including Web Services , Application API's, file exchange options including secure FTP , XML and CSV *Work order management and tracking (to be used on mobile devices) to include: -Capture of work risk assessments -Recording of stock/ materials used per work order -Record before and after photographs of work order -Schedule of Rate management *Resource Planning and Management to include: -Dynamic scheduling engine -Workforce planning -Task allocation -Staff profiles/ competencies -The ability to record task completion times -Text messaging to customers - Confirmation and evidence of text messaging to tenants to confirm appointments *Mobile Working: -Full workload/diary and detailed work tasks available on and updated directly from secure mobile device -Point of Work Risk Assessments and Safe Systems of Work -Direct capture of task events/stages (e.g. task assigned time/date, arrived time/date, task complete time/date) and task status aligned with KPIs. -Automatic notification of task variation *Fleet Management, tracking the key information about vehicles and equipment *Full dashboard reporting facility to support reporting against task KPI's, cost reporting against budget, resource availability and efficiency, resource workload, resource timesheets. *Document Management *Electronic survey templates *Asset Management NIHE also has the following additional requirement which could be provided by either the core system or via integration with separate IT systems. This includes: *Stock Management: -The ability for NIHE vans to hold and manage stock for response repairs and record stock history, availability, pricing and distribution. Additional information: If you would like to register your interest, please e-mail patrice.mcmahon@nihe.gov.uk no later than 23rd February 2022 at 15.00 giving your contact details i.e. name,. job title, email address and contact telephone number. Any requests to register interest after this time and date will not be accepted. Please ensure only one representative from your organisation registers interest. NIHE may wish to follow up with a questionnaire and subsequently hold interviews on submitted questionnaires and/or hold demonstrations of products to seek further information. Please note that information associated with this Expression of Interest is subject to change.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003738-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | 1 Sep 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN IRELAND HOUSING EXECUTIVE |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8BP |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48330000 - Scheduling and productivity software package
- 48332000 - Scheduling software package
- 48430000 - Inventory management software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72212330 - Scheduling and productivity software development services

## Release History

- 9 Feb 2022 at 14:25 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003738-2022

## Notice URLs

- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031535. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031535.json.