--- title: "Digital Experience and Digital Enablement" ocid: "ocds-h6vhtk-0315b9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0315b9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0315b9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0315b9.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NATIONAL SAVINGS AND INVESTMENTS" published: "2022-02-10" --- # Digital Experience and Digital Enablement Buyer: NATIONAL SAVINGS AND INVESTMENTS Current stage: Tender OCID: ocds-h6vhtk-0315b9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0315b9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0315b9.json) ## Summary The National Savings and Investments (NS&I) is currently conducting a tender for the "Digital Experience and Digital Enablement" package, which is part of its transformative Rainbow Programme aimed at enhancing digital self-service for its retail banking customers. This procurement is classified under computer support and consultancy services with an estimated total value of £172 million. The tender is open for submissions until 14th March 2022. Interested candidates should submit their Standard Selection Questionnaire electronically through the designated online platform. The procurement method being employed is selective, using a competitive procedure with negotiation, further inviting up to five qualified candidates for the next stage of the process. This tender presents significant growth opportunities for businesses in the digital services sector, particularly those with expertise in developing mobile applications, websites, and customer engagement platforms. Companies involved in IT consultancy, software development, and user experience design will find this contract aligns with their capabilities. The scope of the contract not only focuses on immediate retail banking needs but also has potential for B2B services expansion, allowing for long-term partnerships with NS&I as it evolves to meet broader government service requirements. ## Notice The Digital Experience and Digital Enablement package is the second procurement package in NS&I's Rainbow programme, and provides the capabilities needed to deliver digital self-service experiences and journeys to NS&I's retail banking customers, and to enable Assisted Digital support. It will deliver these services to mobile app, website and voice assistant channels. ### Lot Information Lot 1 National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than PS202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market. NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme. The second procurement in NS&I's Rainbow Programme, the Digital Experience and Digital Enablement package, will provide capabilities in digital self-service experiences and journeys for NS&I's customers and enable Assisted Digital support. This includes as a minimum the delivery of a mobile banking app (to include prize draw functionality) and a fully functional transactional website. The new service will create journeys and experiences designed to support customers achieve their Jobs to be Done, reduce customer effort and improve customer experience. NS&I has transitioned from branch-based banking to our current state as a direct-only business with digital, post and phone channels. This package is intended to bring us to the endpoint of that trajectory, transitioning to a digital first, self-service retail bank, with Assisted Digital support for customers unable to self-serve. That endpoint will meet customer expectations for effective, digital self-service, and deliver cost-effective operational excellence. NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include Help to Buy, Help to Save, 30 Hours of Childcare, Tax Free Childcare and Court Funds Office. There is potential for B2B services to expand during the contract lifetime that could result in growth of the outsourced services NS&I may be required to support the delivery of. This procurement is intended to allow for future delivery of digital experience services to support NS&I GPS activities. The total estimated value in section II.2.6 is PS172m. Of this, PS111.5m is in relation to the initial term for the retail opportunity, and PS32.5m in respect of a possible two (2) year discretionary extension. This PS32.5m is subject to further spend control approval. The remaining PS28m is the estimated value for supporting B2B services for both the initial term and any discretionary extension period. B2B and any extensions will be subject to further Cabinet Office spend control approval. Additional information: The Authority reserves the right not to award the opportunity or to award only part (or a different arrangement) of the opportunity described in this contract notice. The Proposed Contract will be procured using the competitive procedure with negotiation (CPN) as set out in Regulation 29 of the PCR 2015 which provides a structure for this competitive tendering exercise. Renewal: Subject to a discretionary extension of up to two (2) years, subject to Cabinet Office spend control approval. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003870-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Feb 2022 | | Submission deadline | 14 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £172,000,000 | | Lots value | £172,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NATIONAL SAVINGS AND INVESTMENTS | | Locality | LONDON | | Post town | South West London | | Postcode | SW1V 2QX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Pimlico North | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72600000 - Computer support and consultancy services ## Release History - 10 Feb 2022 at 14:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003870-2022 ## Notice URLs - https://app.panacea-software.com/nsandi/Login.aspx - https://rainbow.nsandi.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0315b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0315b9.json.