---
title: "Longhurst Out of Hours Call Centre"
ocid: "ocds-h6vhtk-0316c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0316c6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0316c6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0316c6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONGHURST GROUP"
published: "2022-07-27"
---

# Longhurst Out of Hours Call Centre

Buyer: LONGHURST GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-0316c6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0316c6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0316c6.json)

## Summary

The Longhurst Group, a prominent housing organisation based in Boston, UK, has initiated a procurement process for its "Longhurst Out of Hours Call Centre" service, classified under the call centre industry category. The open tender procedure allows qualified service providers to compete for a contract valued at approximately £130,000 per annum, with a potential duration of five years, including three years and two optional one-year extensions. The submission deadline for bids is set for 16 March 2022, after which the evaluation will commence, adhering to public contract regulations.

This tender presents a significant opportunity for businesses specialising in call centre services and those capable of providing comprehensive out-of-hours support solutions. Companies that are well-prepared to fulfil the quality and cost criteria—60% quality and 40% cost—are encouraged to participate. Given Longhurst Group's extensive operational footprint across the Midlands and East of England, suppliers with experience in handling calls for housing and community amenities would be particularly well-suited to respond to this procurement opportunity, potentially expanding their business reach and long-term partnerships.

## Notice

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT.

### Lot Information

Lot 1

Longhurst is one of the largest housing groups in the Midlands and East of England, they own and manage over 23,500 homes and deliver a wide range of care and support services. Longhurst operate in 50 local authority areas, with over 1,200 colleagues, 10 office bases and over 80 care and support locations Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT. Longhurst is following an Open procurement process in accordance with the Public Contract Regulations 2015. Full details of the requirements and instructions are included in the procurement and Tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020453-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2022 |
| Submission deadline | 16 Mar 2022 |
| Future notice date | Not specified |
| Award date | 29 May 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | £650,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONGHURST GROUP |
| Locality | BOSTON |
| Post town | Peterborough |
| Postcode | PE21 7TQ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Boston |
| Electoral ward | Wyberton |
| Westminster constituency | Boston and Skegness |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 27 Jul 2022 at 11:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020453-2022
- 14 Feb 2022 at 13:39 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004139-2022

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42593&B=ECHELON
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45191
- https://www.longhurst-group.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0316c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0316c6.json.