---
title: "TS2337.2022 Provision of Chatbot and Livechat Services"
ocid: "ocds-h6vhtk-0316d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0316d1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0316d1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0316d1.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ORDNANCE SURVEY"
published: "2022-02-14"
---

# TS2337.2022 Provision of Chatbot and Livechat Services

Buyer: ORDNANCE SURVEY  
Current stage: Tender  
OCID: ocds-h6vhtk-0316d1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0316d1.json)

## Summary

The Ordnance Survey is currently seeking a partner to provide Chatbot and Livechat services through an open procurement process. The tender, titled "TS2337.2022 Provision of Chatbot and Livechat Services," has a total budget of £250,000 and is classified under communication software development services. The procurement process is currently in the Tender stage, with submissions due by 16 March 2022. The services will be delivered primarily in Hampshire and Isle of Wight, UK.

This tender presents a significant opportunity for businesses specialising in digital solutions, particularly those offering chatbot and livechat technologies. Companies with experience in developing scalable software solutions and providing ongoing support could find a competitive edge. Additionally, businesses focused on digital transformation services will benefit from this procurement, as the Ordnance Survey aims to enhance its digital capabilities through effective and efficient implementation of these services.

## Notice

OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently. Once the channels are delivered, we will require ongoing support to maintain and further develop the solution.

### Lot Information

Lot 1

Provision of solution, implementation and support services for a Chatbot and Livechat system. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/G6BP2GC8E8

Renewal: Two optional extension periods of 12 months by mutual agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004150-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2022 |
| Submission deadline | 16 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | TLJ3 Hampshire and Isle of Wight |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212510 - Communication software development services

## Release History

- 14 Feb 2022 at 14:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004150-2022

## Notice URLs

- https://www.delta-esourcing.com/respond/G6BP2GC8E8
- https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Communication-software-development-services./G6BP2GC8E8
- https://www.ordnancesurvey.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0316d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0316d1.json.