---
title: "Digital Front Door online portal"
ocid: "ocds-h6vhtk-031798"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031798"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031798.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031798.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DUDLEY MBC"
published: "2022-02-16"
---

# Digital Front Door online portal

Buyer: DUDLEY MBC  
Current stage: Planning  
OCID: ocds-h6vhtk-031798

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031798)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-031798.json)

## Summary

Dudley Metropolitan Borough Council (Dudley MBC) is planning a procurement process for the title "Digital Front Door online portal" within the software package and information systems industry category. Located in Dudley, UK, this procurement is currently in the planning stage, with future notices expected on 16th February 2022. The council seeks a long-term partner through a competitive dialogue procedure to develop a digital self-service solution aimed at enhancing customer service while reducing costs. Interested parties can register to participate via Dudley MBC's e-tendering portal.

This tender presents an excellent opportunity for software and digital solution providers looking to expand their market presence. Businesses that specialise in developing integrated digital platforms, customer relationship management systems, and automated service provisions will find this procurement particularly relevant. By collaborating with Dudley MBC, successful bidders will contribute to improved service delivery for residents and potentially establish long-lasting partnerships within the public sector.

## Notice

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents . Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels,* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision* be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost

### Lot Information

Lot 1

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents via a Competitive Dialogue procedure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004348-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | 16 Feb 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUDLEY MBC |
| Locality | DUDLEY |
| Post town | Dudley |
| Postcode | DY1 1HF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | St. James's |
| Westminster constituency | Dudley |
| Delivery location | TLG36 Dudley |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Feb 2022 at 09:11 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/004348-2022

## Notice URLs

- http://www.dudley.gov.uk
- https://in-tendhost.co.uk/blackcountryportal/aspx/Home
- https://in-tendhost.co.uk/blackcountryportal/aspx/Tenders/Current

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031798. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031798.json.