---
title: "Digital Front Door online portal"
ocid: "ocds-h6vhtk-0317ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0317ca"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0317ca.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0317ca.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DUDLEY MBC"
published: "2022-02-16"
---

# Digital Front Door online portal

Buyer: DUDLEY MBC  
Current stage: Planning  
OCID: ocds-h6vhtk-0317ca

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0317ca.json)

## Summary

Dudley MBC is currently in the planning stage of a procurement process for a project titled "Digital Front Door online portal," aimed at enhancing the council's digital self-service capabilities. This initiative falls under the industry classification of software packages and information systems (CPV 48000000) and is planned for the Dudley area in the United Kingdom. The council intends to publish a contract notice by early April 2022, inviting interested parties to respond and engage in the procurement when advertised. Inquiries can be directed to the authority via corporate.procurement@dudley.gov.uk.

This tender presents significant growth opportunities for businesses specialising in software development, particularly those experienced in creating integrated digital solutions for local authorities. Companies with capabilities in automating service provision and developing user-friendly online platforms will be well-suited to compete. The project aims for a long-term partnership, suggesting that successful bidders will not only provide immediate solutions but also collaborate with the council to streamline processes and improve customer service quality.

## Notice

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, * be effective to deploy with easy to develop forms with built-in workflow capabilityWe seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.

### Lot Information

Lot 1

Dudley Council is seeking a partner to deliver a digital self service solution to connect with and serve our residents via a Competitive Dialogue Procedure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004398-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | 4 Apr 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUDLEY MBC |
| Locality | DUDLEY |
| Post town | Dudley |
| Postcode | DY1 1HF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | St. James's |
| Westminster constituency | Dudley |
| Delivery location | TLG36 Dudley |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Feb 2022 at 12:55 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/004398-2022

## Notice URLs

- http://www.dudley.gov.uk
- https://in-tendhost.co.uk/blackcountryportal/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0317ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0317ca.json.