---
title: "Online Ticket Issuing System (webTIS and mobile app)"
ocid: "ocds-h6vhtk-0318d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0318d0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0318d0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0318d0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GOVIA THAMESLINK RAILWAY LTD"
published: "2022-06-23"
---

# Online Ticket Issuing System (webTIS and mobile app)

Buyer: GOVIA THAMESLINK RAILWAY LTD  
Current stage: Award  
OCID: ocds-h6vhtk-0318d0

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0318d0.json)

## Summary

The procurement process is being conducted by Govia Thameslink Railway Ltd for the development of an Online Ticket Issuing System, which includes both desktop and mobile applications. This initiative falls under the goods category, specifically focusing on point of sale software packages, with an estimated budget of £3,000,000. The procurement method adopted is selective, involving a negotiated procedure with a prior call for competition. Key dates include the end of the Expression of Interest period on 21st March 2022, with tender returns expected by early May 2022; contract award notifications are projected for July 2022. The potential delivery locations encompass various regions within the UK, aligning with GTR's extensive network across Southern England.

This tender presents a significant opportunity for businesses specialising in software development, particularly those with expertise in ticketing systems and customer applications. Companies capable of providing innovative and compliant technologies aligned with the UK Rail Retailing Standards would be particularly well-positioned to compete in this tender. The anticipated evolution of GTR's ticket issuance landscape due to changing customer behaviours and digital adoption highlights the necessity for agile partners who can adapt to evolving industry dynamics, making it an exciting prospect for firms looking to expand their involvement in the rail industry.

## Notice

Govia Thameslink Railway Limited (GTR) are looking to procure a partner to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS". GTR are therefore looking for a service provider that can offer the following: * A WebTIS (desktop, mobile web & app) solution aligned to current and future customer retail behaviour * A front-end customer app * Functionality to deliver new ticketing products to the Customer * Capability to retail the latest digital barcode rail tickets * A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so) * An accessibility compliant product suite to rail industry standards * Full accreditation and compliance with UK Rail Retailing Standards (where applicable)

### Lot Information

Lot 1

Govia Thameslink Railway Limited (GTR) are looking to procure a partner to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS". GTR are therefore looking for a service provider that can offer the following: * A WebTIS (desktop, mobile web & app) solution aligned to current and future customer retail behaviour * A front-end customer app * Functionality to deliver new ticketing products to the Customer * Capability to retail the latest digital barcode rail tickets * A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so) * An accessibility compliant product suite to rail industry standards * Full accreditation and compliance with UK Rail Retailing Standards (where applicable)

Options: the final contract award will include options up to a full term of up to 60months. i.e. an extension of a further 36months following the initial award term of 24 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017187-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2022 |
| Submission deadline | 21 Mar 2022 |
| Future notice date | Not specified |
| Award date | 23 Jun 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVIA THAMESLINK RAILWAY LTD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3R 8AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bridge |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLH East (England), TLI London, TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48110000 - Point of sale (POS) software package
- 72212110 - Point of sale (POS) software development services

## Release History

- 23 Jun 2022 at 11:43 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017187-2022
- 18 Feb 2022 at 13:42 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004660-2022

## Notice URLs

- http://www.______joe.keaney@gtrailway.com
- https://gtrailway.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0318d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0318d0.json.