--- title: "The SWAN Trust - ICT Managed Service" ocid: "ocds-h6vhtk-031994" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031994" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031994.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031994.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THE SWAN TRUST" published: "2022-02-21" --- # The SWAN Trust - ICT Managed Service Buyer: THE SWAN TRUST Current stage: Tender OCID: ocds-h6vhtk-031994 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031994) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-031994.json) ## Summary The SWAN Trust, located in Woking, has initiated a tender titled "The SWAN Trust - ICT Managed Service" to secure a fully outsourced managed service for their ICT support needs. This procurement is classified under IT services with a maximum contract value of £1,300,000, spanning a duration of five years from 1st August 2022 to 31st July 2027. The tender is currently at the active stage, with a submission deadline set for 21st March 2022, followed by an invitation date for potential suppliers on 25th March 2022. The nature of this procurement is selective, employing a competitive procedure with negotiation. This tender presents significant opportunities for businesses specialising in IT services, particularly those experienced in consulting, software development, and Internet support. Companies that are well-versed in delivering managed services, network infrastructure, and educating staff on technology integration will find this tender appealing. The successful bidder will not only manage ongoing ICT support but also potentially contribute to technology upgrades across various schools as the Trust continues to expand, making this a fruitful avenue for growth in the education sector. ## Notice The SWAN Trust (SWAN) is a Trust of 6 Academies encompassing c.2,027 pupils in and around Woking. The SWAN Trust was established in 2019 is planning on growing. Bidders should make the assumption that this would be on the basis of at least one school per annum. Our schools all believe that school to school support and collaboration will bring about improvements in the quality of learning for children in our area and our vision is: to develop a successful partnership of schools that work together to celebrate success and to create opportunities for our children and staff that raise aspirations and inspire excellence for all. The ICT Support at the trust is currently a mix of internal staff and 4 outsourced support organisations who provide a mix of scheduled onsite and escalated support. This arrangement will come to an end on the 31st July 2022 This procurement encompasses the items noted below. In essence, this procurement is all about identifying a single supplier to provide a fully outsourced managed service. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the end same end date of the initial contract. Further details regarding timescales are noted below but in summary this is advertised as a 60 month contract with a maximum 5 year managed service with start and end dates as follows: * Service start date - 1st August 2022 * Service end date - 31st July 2027 The new Managed service provider will also deliver a range of technology and change management projects to go ahead as soon as possible. The main focus of these projects is to address technology issues in schools and 'join up' the schools into a single network provision as soon as it is possible following the upgrade of the communications infrastructure which will be a separate procurement. The companies identified from these shortlisting questions to receive the ITT for the Managed service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but not be limited to; * strategic advice and direction to the Trust regarding ICT * a core 50 week service * service desk * local staffing that bidders deem necessary to deliver the SLA * responsibility for design, specification, installation and management of all ICT infrastructure * supply of goods and services based on an agreed Best Value (BV) approach * management of all ICT against an agreed SLA * management of 3rd parties * relevant monitoring, management, patching and reporting * training - technical and curriculum as necessary * expectation that the provider will drive innovation * risk registers and inventory management * collective partnership targets aligned to the Trusts objectives * in school support for the integration and upgrade of the communications and security infrastructure ### Lot Information Lot 1 The SWAN Trust (SWAN) is a Trust of 6 Academies encompassing c.2,027 pupils in and around Woking. The SWAN Trust was established in 2019 is planning on growing. Bidders should make the assumption that this would be on the basis of at least one school per annum. Our schools all believe that school to school support and collaboration will bring about improvements in the quality of learning for children in our area and our vision is: to develop a successful partnership of schools that work together to celebrate success and to create opportunities for our children and staff that raise aspirations and inspire excellence for all. The ICT Support at the trust is currently a mix of internal staff and 4 outsourced support organisations who provide a mix of scheduled onsite and escalated support. This arrangement will come to an end on the 31st July 2022 This procurement encompasses the items noted below. In essence, this procurement is all about identifying a single supplier to provide a fully outsourced managed service. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the end same end date of the initial contract. Further details regarding timescales are noted below but in summary this is advertised as a 60 month contract with a maximum 5 year managed service with start and end dates as follows: * Service start date - 1st August 2022 * Service end date - 31st July 2027 The new Managed service provider will also deliver a range of technology and change management projects to go ahead as soon as possible. The main focus of these projects is to address technology issues in schools and 'join up' the schools into a single network provision as soon as it is possible following the upgrade of the communications infrastructure which will be a separate procurement. The companies identified from these shortlisting questions to receive the ITT for the Managed service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but not be limited to; * strategic advice and direction to the Trust regarding ICT * a core 50 week service * service desk * local staffing that bidders deem necessary to deliver the SLA * responsibility for design, specification, installation and management of all ICT infrastructure * supply of goods and services based on an agreed Best Value (BV) approach * management of all ICT against an agreed SLA * management of 3rd parties * relevant monitoring, management, patching and reporting * training - technical and curriculum as necessary * expectation that the provider will drive innovation * risk registers and inventory management * collective partnership targets aligned to the Trusts objectives * in school support for the integration and upgrade of the communications and security infrastructure ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/004856-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2022 | | Submission deadline | 21 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,300,000 | | Lots value | £1,300,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE SWAN TRUST | | Locality | WOKING | | Post town | Guildford | | Postcode | GU21 4QQ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ25 West Surrey | | Local authority | Woking | | Electoral ward | Horsell | | Westminster constituency | Woking | | Delivery location | TLJ2 Surrey, East and West Sussex | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 72 - IT services: consulting, software development, Internet and support - 80 - Education and training services ### Codes - 30200000 - Computer equipment and supplies - 72000000 - IT services: consulting, software development, Internet and support - 80000000 - Education and training services ## Release History - 21 Feb 2022 at 16:29 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004856-2022 ## Notice URLs - https://swantrust.co.uk - https://swantrust.co.uk/our-documents/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031994. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031994.json.