---
title: "Customer Survey Services"
ocid: "ocds-h6vhtk-0319df"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0319df"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0319df.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0319df.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HOME GROUP"
published: "2022-02-22"
---

# Customer Survey Services

Buyer: HOME GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-0319df

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0319df)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0319df.json)

## Summary

The Home Group is initiating a tender for Customer Survey Services, classified under the CPV code 79342311, which focuses on customer satisfaction surveys. This procurement is currently in the Tender stage, with the tender period set to end on 28 March 2022. Applicants are required to submit their bids electronically via the website http://www.housingprocurement.com. The contract is intended to last for a duration of 720 days, with a possibility for a two-year extension, and is aimed at service providers capable of delivering regular and ad-hoc customer feedback surveys in the UK.

This tender presents a unique opportunity for businesses specialising in survey conduction, customer engagement, and market research services. Companies with expertise in telephone and postal survey methodologies will be particularly well-suited to compete for this contract. The open procurement method encourages a diverse range of suppliers to participate, enhancing the potential for business growth in the customer feedback sector.

## Notice

This contract is for customer survey telephone and postal Services to support Home Groups customer feedback programme. A regular schedule of daily, weekly and monthly surveys with ad-hoc surveys for which reasonable notice of volumes and timings will be provided by us. Further details of our requirements can be found on www.housingprocurement.com

### Lot Information

Lot 1

This contract is for customer survey telephone and postal Services to support Home Groups customer feedback programme. A regular schedule of daily, weekly and monthly surveys with ad-hoc surveys for which reasonable notice of volumes and timings will be provided by us. Further details of our requirements can be found on www.housingprocurement.com

Options: 1 extension of 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004931-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2022 |
| Submission deadline | 28 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME GROUP |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8ET |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 22 Feb 2022 at 10:23 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004931-2022

## Notice URLs

- http://www.homegroup.org.uk/Pages/default.aspx
- http://www.housingprocurement.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0319df. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0319df.json.