---
title: "Patient Advice and Support Service for NHS Scotland"
ocid: "ocds-h6vhtk-0319e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0319e7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0319e7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0319e7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NSS NATIONAL PROCUREMENT"
published: "2026-06-18"
---

# Patient Advice and Support Service for NHS Scotland

Buyer: NSS NATIONAL PROCUREMENT  
Current stage: Award  
OCID: ocds-h6vhtk-0319e7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0319e7.json)

## Summary

The procurement process for the "Patient Advice and Support Service for NHS Scotland" involves the buying organisation, NSS National Procurement, headquartered in Edinburgh, UK. This contract pertains to the services industry, specifically under guidance services, classified by the CPV code 85312310. The procurement has transitioned to the award stage, with Citizens Advice Scotland being the active supplier. The most recent contract update was made on 18th June 2026, following an adjustment in total value. Initially set from 1st June 2026 to 30th November 2026, the contract aims to include additional services over a six-month period, specifically to support the Eljamel Independent Clinical Review. The open procedure procurement method ensures transparency and equal opportunity for participants.

This tender creates significant opportunities for businesses aiming to expand their footprint within the healthcare sector, particularly those specializing in advisory and support services. The contract requires providers to supply free, confidential information and support to NHS Scotland patients. This positions it as an attractive opportunity for businesses that offer or coordinate comprehensive support services. Both small and medium enterprises, as well as larger organisations, would find this tender well-suited to their capabilities, especially those with experience in handling public health concerns and engaging with community benefit initiatives. Given the contract's emphasis on consistent service delivery and patient engagement, organisations with strong community ties and innovative service provision strategies will likely thrive.

## Notice

Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5).

### Lot Information

Lot 1

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over an additional 6-month period.

Renewal: The Authority is entitled at its sole discretion to extend by up to a further two (2) periods of twelve (12) months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057494-2026 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2026 |
| Submission deadline | 30 May 2022 |
| Future notice date | 3 Apr 2022 |
| Award date | 12 Dec 2022 |
| Contract period | 31 May 2026 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,500,000 |
| Lots value | £4,500,000 |
| Awards value | Not specified |
| Contracts value | £8,693,820 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NSS NATIONAL PROCUREMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE SCOTLAND |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services

## Release History

- 18 Jun 2026 at 10:48 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/057494-2026
- 9 Feb 2026 at 10:11 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/011256-2026
- 19 Dec 2022 at 14:31 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035852-2022
- 28 Apr 2022 at 07:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010886-2022
- 22 Feb 2022 at 11:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/004939-2022

## Notice URLs

- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000683321
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000716923
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000834997
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0319e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0319e7.json.