---
title: "Supporting the Secretary of State in the accreditation and oversight of ADR providers in consumer markets in the UK"
ocid: "ocds-h6vhtk-031a22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031a22"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031a22.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031a22.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS)"
published: "2022-06-15"
---

# Supporting the Secretary of State in the accreditation and oversight of ADR providers in consumer markets in the UK

Buyer: BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS)  
Current stage: Award  
OCID: ocds-h6vhtk-031a22

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## Summary

The Business, Energy and Industrial Strategy (BEIS) is leading a procurement process titled "Supporting the Secretary of State in the accreditation and oversight of ADR providers in consumer markets in the UK," classified under services in the administration, defence and social security sector. The tender is currently at the Award stage with a contract value of £306,000, signed on 18th May 2022. The initial contract period lasts three years, with the option for annual extensions, and the main tasks involve providing administrative support related to the oversight of Alternative Dispute Resolution (ADR) in the UK. The submission deadline for bids was set for 31st March 2022, and the project is primarily located within the UK.

This procurement opportunity presents significant potential for organisations specialising in administrative services, particularly those experienced in regulatory compliance and consumer dispute resolution. Businesses that can demonstrate expertise in managing accreditation processes or have prior experience in providing oversight for similar services would be well-positioned to compete. Participating in this tender could enhance the ability of these businesses to collaborate with governmental bodies and extend their reach within the public sector, thereby fostering growth and establishing long-lasting partnerships.

## Notice

Award Notice DO NOT apply directly to the buyer. All tender information MUST be submitted through the Delta eSourcing Portal. Brief Description of the Requirement: The Consumer and Competition Policy Directorate (CCP), part of the Department for Business, Energy & Industrial Strategy (BEIS), is looking for a service provide to support the Secretary of State in the execution of the Secretary of State's 'Competent Authority' (CA) role for Alternative Dispute Resolution (ADR) in the non-regulated sector. The provider will provide services of an administrative nature supporting the Secretary of State's performance of a number of statutory functions including the accreditation, oversight, performance management and reporting of ADR bodies in the non-regulated sector.

### Lot Information

Lot 1

Background and Context Alternative Dispute Resolution (ADR) refers to any means of settling disputes outside of the courtroom. Typically, this can include negotiation, conciliation, mediation and arbitration. When disputes arise between consumers and traders, there are a range of options available for resolution without going to court. These options can often be quicker and cheaper, and lead to a more satisfactory solution for both parties, than taking legal action. The Alternative Dispute Resolution (ADR) Regulations established competent authorities (a person or organisation that has legally delegated or invested powers, authority, or capacity) to certify ADR schemes and set the standards that ADR scheme applicants must meet in order to achieve certification. It also introduced new information requirements on all traders who enter contracts with consumers for the supply of goods or services. The Regulations do not make participation in an ADR scheme mandatory for business but require the Government to ensure that Alternative Dispute Resolution (ADR) that has been approved as complying with the requirements in the Directive is available for all disputes between a consumer and a business. In the regulated sectors, the CA is the relevant sector regulator . In the non-regulated sectors, the Department of Business, Energy & Industrial Strategy's (BEIS) Secretary of State is responsible for ensuring ADR providers who make an initial application for approval are compliant with the regulations. The Government recently published the 'Reforming Competition and Consumer Policy' consultation .Alongside considering broader changes to the scope of mandatory ADR, the consultation outlined proposals on improving the overall quality and oversight of ADR services is an important element of the proposed reform package. These improvements are centred around four key principles: neutrality, efficiency, accessibility and transparency. As part of the contract, the winning provider will work with BEIS, Competent Authorities and other relevant and qualified bodies to create a system of accreditation and oversight that applies these principles consistently across the whole of the non-regulated sector. Additional information: The initial contract will be for 3 years with the option to extend on an annual basis (3+1+1)

Renewal: The initial contract will be for 3 years with the option to extend on an annual basis (3+1+1)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016462-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2022 |
| Submission deadline | 31 Mar 2022 |
| Future notice date | Not specified |
| Award date | 17 May 2022 |
| Contract period | 29 May 2022 - 29 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £510,000 |
| Lots value | £510,000 |
| Awards value | Not specified |
| Contracts value | £306,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS, ENERGY AND INDUSTRIAL STRATEGY (BEIS) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERED TRADING STANDARDS INSTITUTE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75000000 - Administration, defence and social security services

## Release History

- 15 Jun 2022 at 15:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016462-2022
- 22 Feb 2022 at 16:26 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004998-2022

## Notice URLs

- http://www.uksbs.co.uk
- http://www.uksbs.delta-esourcing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031a22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031a22.json.