---
title: "End User Experience Monitoring Service"
ocid: "ocds-h6vhtk-031b1d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031b1d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031b1d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031b1d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2022-02-25"
---

# End User Experience Monitoring Service

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-031b1d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-031b1d.json)

## Summary

The public procurement process for the 'End User Experience Monitoring Service' was conducted by the Student Loans Company Limited (SLC), located in Glasgow, UK. This procurement falls under the services category, specifically aimed at system management software development services. The contract has been awarded following a limited procurement method without prior publication of a call for competition, in accordance with the CCS GCloud 12 framework guidance. The procurement was marked complete on 11 February 2022, with a total contract value of £428,805.

This tender presents significant opportunities for businesses specialising in digital experience management and software development, particularly those with capabilities in monitoring solutions for end-user computing environments. Companies with expertise in integrating tools that can effectively manage and improve user experiences for a large number of endpoints would be well-suited to participate in future opportunities from this buyer. Given the shift to hybrid working, there is an increasing demand for innovative solutions to enhance user satisfaction and operational efficiency, making this an ideal time for relevant service providers to engage with the public sector.

## Notice

Provision of Digital Experience Management software

### Lot Information

Lot 1

The requirement is for an End User Experience Monitoring Tool to provide the SLC internal support teams with a deeper insight into what users are individually and collectively experiencing when using the End User computing solutions. This requirement is driven from the move from office based to home \\hybrid working. There are now many more parts to the End user computing solutions provided ( e.g Home broadband, internet, office network, internal apps, Cloud apps and services ) and it is harder for the support teams to identify and resolve individual issues and collective problems affecting users. In terms of volumes, the solution will be required to monitor 4750-5000 user end points/devices and up to 40 SLC staff members will require access to the tool for end user monitoring purposes. The tool should be able to monitor Physical Laptops/ Desktops as well as Virtual Desktops there are no mobile monitoring requirements.

Options: Two optional extension periods of up to 12 months each.

### Procurement Information

This procurement was carried out through CCS GCloud 12 framework (RM1557.12) and in accordance with the 6-step buying process CCS guidance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005249-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £428,805 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM8 West Central Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEXTHINK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212781 - System management software development services

## Release History

- 25 Feb 2022 at 10:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005249-2022

## Notice URLs

- https://www.gov.uk/government/organisations/student-loans-company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031b1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031b1d.json.