---
title: "Collections System Replacement"
ocid: "ocds-h6vhtk-031b22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031b22"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031b22.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031b22.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2022-02-25"
---

# Collections System Replacement

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-031b22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031b22)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-031b22.json)

## Summary

The STUDENT LOANS COMPANY LIMITED is engaged in a public procurement process titled "Collections System Replacement." This tender falls within the software-related services category and is located in Glasgow, United Kingdom. Currently in the Award stage, the procurement method employed is a limited procedure, specifically designed for contracts without prior publication of a call for competition. The contract was signed on 18 February 2022, with a notable value of £3,326,080. This initiative aims to enhance collection and customer management for students who have been issued loans or grants.

This tender provides a significant opportunity for businesses specialising in software solutions, particularly those focused on customer management and debt collection systems. Companies that can offer innovative technologies and services that align with the specified award criteria, which prioritises both functional quality and price, would be well-positioned to compete. The potential for contract extension implies further opportunities for ongoing collaboration, making this an attractive prospect for larger firms in the tech industry looking to establish long-term relationships with public sector bodies.

## Notice

The Buyer may use the Supplier Software for the purposes of collecting arrears from the Buyer's customers who have been issued with a student loan or grant by the Buyer.

### Lot Information

Lot 1

SLC is seeking to procure products and services that provide an effective collection and customer management system with the latest functionality required to deliver collection strategies and facilitate better targeting of age, value and other risk factors. Compliant customers meeting their repayment obligations account for 64.52% of the loan books value. Customers who do not need to repay as they are still in study or have earnings below the threshold account for 28.02% of the loan books value. The remaining 7.46% of the loan book relates to customers who have been identified as either not repaying when they should be and/or customers in arrears.

Options: The Call-off Contract can be extended by the Buyer by mutual agreement for 2 period(s) of up to 12 months each.

### Procurement Information

This procurement was carried out through CCS GCloud 12 framework (RM1557.12) and in accordance with the 6-step buying process CCS guidance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005254-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,326,080 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM8 West Central Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEGASYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 25 Feb 2022 at 10:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005254-2022

## Notice URLs

- https://www.gov.uk/government/organisations/student-loans-company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031b22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031b22.json.