---
title: "National Staff Support Helpline for all NHS and social care staff"
ocid: "ocds-h6vhtk-031b5e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031b5e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031b5e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031b5e.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NHS ENGLAND"
published: "2022-02-25"
---

# National Staff Support Helpline for all NHS and social care staff

Buyer: NHS ENGLAND  
Current stage: Tender  
OCID: ocds-h6vhtk-031b5e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031b5e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-031b5e.json)

## Summary

The NHS England is currently conducting a public procurement process for the "National Staff Support Helpline for all NHS and social care staff" as part of their initiative to provide counselling and guidance services. This tender, which falls under the services category, is valued at £2,100,000 and is running under an open procedure procurement method. The submission deadline for interested suppliers is 29 March 2022, with contracts expected to commence on 9 May 2022 and conclude on 31 March 2023. The helpline aims to support NHS and social care staff, especially in the wake of the COVID-19 pandemic, and addresses ongoing needs highlighted in mental wellbeing reports.

This tender presents significant opportunities for businesses specialising in mental health support, counselling, and helpline services. Suppliers with a strong background in providing psychological support or wellness programmes would be well-suited to compete for this contract. Additionally, businesses that can leverage technology for effective communication and support systems may find this an attractive bidding opportunity, particularly those capable of offering innovative solutions to enhance staff wellbeing across the NHS and social care sectors.

## Notice

A national staff support helpline for all NHS and social care staff.

### Lot Information

Lot 1

The NHS staff helpline was initially setup as part of the COVID-19 people health and wellbeing Programme, which was designed to provide an end-to-end pathway approach, with the helpline being part of the 'preventative care' offer. To date, there have been more than one million contacts across the full national support offer. The helplines have been contacted over 19,000 times since launch in April 2020.

The NHS staff helpline was also a key recommendation of the NHS Staff and Learners' Mental Wellbeing Commission report in 2019:

Evaluation findings on the helpline have indicated that staff continue to contact the helpline with concerns, and that there is a need for psychological support independent of the NHS. This indicates a clear need for the continuation of a national helpline to provide important support to staff with immediate help and 'active listening', through to signposting to other wellbeing and mental health support offers.

Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login

* Once logged in click 'Find Opportunities' and search for 'National Staff Support Helpline for all NHS and social care staff'
* Click 'Register Interest'
* Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal
* Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and:
o Click on 'My proposals & Quotes'
o Click the relevant Project Title
o Click 'Messages' & 'New Message'

Renewal: Extension option of two 1 year periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005314-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2022 |
| Submission deadline | 29 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 8 May 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,100,000 |
| Lots value | £2,100,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services
- 85312320 - Counselling services

## Release History

- 25 Feb 2022 at 14:57 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005314-2022

## Notice URLs

- http://health.atamis.co.uk
- https://health-family.force.com/login
- https://www.england.nhs.uk//
- https://www.gov.uk/courts-tribunals

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031b5e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031b5e.json.