---
title: "SC220097 - Consumer Research"
ocid: "ocds-h6vhtk-031e06"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031e06"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031e06.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031e06.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL"
published: "2022-09-07"
---

# SC220097 - Consumer Research

Buyer: KENT COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-031e06

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## Summary

Kent County Council has completed the procurement process for the "SC220097 - Consumer Research" project in the services category. The contract has been awarded to CM Monitor (Britain Thinks) Ltd. The project involves conducting residential research to understand the relationship residents have with the council and improve resident engagement strategies. The contract commenced on 1st September 2022 and will run for 4 months. For more details, contact Kent County Council located in Maidstone, UK.

This tender presents an opportunity for research and development firms to engage in a project focused on enhancing customer experience and engagement. Businesses with expertise in research services, customer experience strategies, and marketing consultancy would be well-suited to bid for this contract. The procurement method involves a competitive procedure with negotiation, offering the chance for innovative and customer-centric solutions to be proposed.

## Notice

Kent County Council is awarding a single contract to CM Monitor (Britain Thinks) Ltd for a residential research project as part of our Resident and User Experience Programme. The contract is due to start 1st September 2022 and will continue for a period of 4 months unless terminated in accordance with the Conditions of Contract. The overarching aim of this research is to understand what sort of relationship residents currently have, want to have, and need to have, with the county council and the best ways of creating, developing, and maintaining that relationship. Specifically, we'd like to understand the key factors that shape and drive: * resident satisfaction with KCC as an organisation * how trust in KCC is built and damaged * our reputation as a local authority Improving information, communications and customer experience We will use the understanding gained from this research to inform and aid the design of the Council's first resident engagement strategy which seeks to develop a richer, deeper relationship and dialogue with residents. It will also be used to identify the sort of content, features and functionality that residents would value most on our main corporate website (kent.gov.uk) and optimize and shape ongoing marketing, social media and brand management strategies and activities. It will also be used inform other aspects of the council's policy and strategy development work.

### Lot Information

Lot 1

Kent County Council is awarding a single contract to CM Monitor (Britain Thinks) Ltd for a residential research project as part of our Resident and User Experience Programme. The contract is due to start 1st September 2022 and will continue for a period of 4 months unless terminated in accordance with the Conditions of Contract. The overarching aim of this research is to understand what sort of relationship residents currently have, want to have, and need to have, with the county council and the best ways of creating, developing, and maintaining that relationship. Specifically, we'd like to understand the key factors that shape and drive: * resident satisfaction with KCC as an organisation * how trust in KCC is built and damaged * our reputation as a local authority Improving information, communications and customer experience We will use the understanding gained from this research to inform and aid the design of the Council's first resident engagement strategy which seeks to develop a richer, deeper relationship and dialogue with residents. It will also be used to identify the sort of content, features and functionality that residents would value most on our main corporate website (kent.gov.uk) and optimize and shape ongoing marketing, social media and brand management strategies and activities. It will also be used inform other aspects of the council's policy and strategy development work.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025108-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2022 |
| Submission deadline | 4 Apr 2022 |
| Future notice date | Not specified |
| Award date | 30 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £284,532 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1XQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ4 Kent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CM MONITOR (BRITAIN THINKS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 7 Sep 2022 at 13:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/025108-2022
- 4 Mar 2022 at 10:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005997-2022

## Notice URLs

- http://www.kent.gov.uk
- http://www.kentbusinessportal.org.uk
- https://britainthinks.com/
- https://www.kentbusinessportal.org.uk/

## Provenance

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