---
title: "G-Cloud12 HR ServiceNow Implementation"
ocid: "ocds-h6vhtk-031e1e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031e1e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031e1e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031e1e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POST OFFICE LIMITED"
published: "2022-03-04"
---

# G-Cloud12 HR ServiceNow Implementation

Buyer: POST OFFICE LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-031e1e

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## Summary

The Post Office Limited is seeking to implement a contract titled "G-Cloud12 HR ServiceNow Implementation," focusing on IT services, specifically software development and consulting. Based in London, UK, this procurement has been completed, with the award process taking place through a limited procurement method. The successful supplier, Engage ESM Ltd, was selected for this software implementation project, which aims to enhance HR workflows and efficiency, with a target rollout date of August 2022. The contract value is approximately £292,701.60, and it was signed on March 1, 2022.

This tender presents an excellent opportunity for businesses specialising in software development and implementation, particularly those with experience in HR services. Companies that provide solutions that can integrate well with existing tools, like SuccessFactors, and have a solid understanding of public sector frameworks, such as G-Cloud, would be strongly positioned to compete. The focus on enhancing service delivery and accountability within the Post Office's HR function indicates a need for innovative solutions to streamline workflows and improve customer service.

## Notice

This is to put in place a contract for HR ServiceNow Implementation at Post Office. Post Office has found an implementation partner to support in implementing People SNow with a target rollout in August 2022. Background The People Support Services Centre (PSSC) team are managing many workflows via Outlook and manual processes, and accountability, service levels, risk profile and performance was remaining sub-optimal and outdated until we have now addressed this. Various solution options were looked at but with ServiceNow already widely accepted within POL, and the possibility of it being easily integrated with SuccessFactors (which is the key HR tool used within POL HR/People team), Post Office has purchased licences for the ServiceNow HR module (People SNow).

### Lot Information

Lot 1

This is to put in place a contract for HR ServiceNow Implementation at Post Office. Post Office has found an implementation partner to support in implementing People SNow with a target rollout in August 2022. Background The People Support Services Centre (PSSC) team are managing many workflows via Outlook and manual processes, and accountability, service levels, risk profile and performance was remaining sub-optimal and outdated until we have now addressed this. Various solution options were looked at but with ServiceNow already widely accepted within POL, and the possibility of it being easily integrated with SuccessFactors (which is the key HR tool used within POL HR/People team), Post Office has purchased licences for the ServiceNow HR module (People SNow). In line with the proposed end state People Target Operating Model, People SNow will allow Post Office to: - Track customer requests at a Tier 1 level to enhance knowledge-based articles at Tier 0 requests for information (self service), driving further efficiency through quality self-service tools. The Change element of the product also fits with the Culture Change programme to drive changes in behaviour towards self-service. - Progress tickets through the People Team where necessary, to ensure efficient, right first-time resolution through the right team - Measure individual and team performance in relation to requests for information/change. - Greater efficiency in providing full transparency and the ability to ensure that documents are filed in employee files to meet audit and compliance requirements. - Align with the rest of the organisation who already utilise SNow to drive efficiency and improved customer service (Finance, Risk, IT, Network etc) Ensure we have a fit for purpose infrastructure that will enable the delivery of service across multiple contract types (e.g. workers, contractors, employees etc) This was run via G-Cloud12 where we reduced our supplier search using our specified key words. We contacted the suppliers and held a clarification session about their Service Description in line with the digital marketplace guidelines and assessed which service best met with our requirements. From these findings we awarded the contract to Engage ESM who we felt best met our needs and would be the best implementation partner for Post Office. This is for implementation of ServiceNow HR.

### Procurement Information

Use of CCS G-Cloud12 public sector framework which has awarded fairly and compliantly.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006021-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £292,701 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2Y 9AQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Bunhill |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENGAGE ESM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72253000 - Helpdesk and support services
- 72253200 - Systems support services
- 72261000 - Software support services
- 72262000 - Software development services
- 72263000 - Software implementation services

## Release History

- 4 Mar 2022 at 12:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006021-2022

## Notice URLs

- https://www.postoffice.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031e1e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031e1e.json.