---
title: "NHS Patient Survey Approved Contractor Framework"
ocid: "ocds-h6vhtk-031ebb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031ebb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-031ebb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-031ebb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2023-05-26"
---

# NHS Patient Survey Approved Contractor Framework

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-h6vhtk-031ebb

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## Summary

The Care Quality Commission (CQC) has completed the procurement process for the "NHS Patient Survey Approved Contractor Framework" in the services industry. The framework involves working with approved contractors to provide survey-related services to care providers. The procurement method was an open procedure, with a focus on quality and social value. The contracting authority is CQC with locations in Newcastle upon Tyne, UK. The framework was awarded for an initial period of 24 months with potential extensions.

This tender for the NHS Patient Survey Approved Contractor Framework offers opportunities for business growth to suppliers of survey-related services. Businesses suited for this opportunity would include those providing market and economic research, polling, statistics, survey analysis and conduction services. Suppliers will directly work with care providers in England under call-off contracts. The procurement stage was in the tender phase, with key dates and deadlines for submission specified. The procurement method was open, providing a fair chance for suppliers of varying scales to compete for the NHS Patient Survey Programme.

## Notice

A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed.
Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to:

* ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals;

* process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis;

* ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity;

* ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement;

* work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme. 

As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required.

### Lot Information

Lot 1

This procurement was undertaken following an open procedure process.

The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months.

Total Awarded Value is the maximum of all charges including all optional contract extensions.

Options: Option to extend for up to a further 24 months for a total framework term of 48 months including optional extension.

Renewal: Framework will be for an initial period of 24 months with the provision to extend for a further 24 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015063-2023 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2023 |
| Submission deadline | 28 Jul 2022 |
| Future notice date | 28 Apr 2022 |
| Award date | 17 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | £8,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | EXPLAIN MARKET RESEARCH; IQVIA; PATIENT PERSPECTIVE; PICKER INSTITUTE EUROPE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79315000 - Social research services
- 79320000 - Public-opinion polling services

## Release History

- 26 May 2023 at 10:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015063-2023
- 29 Jun 2022 at 13:16 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017769-2022
- 7 Mar 2022 at 15:03 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006178-2022

## Notice URLs

- http://www.cqc.org.uk
- https://health-family.force.com/s/Welcome
- https://healthfamily.force.com/s/Welcome
- https://www.cqc.org.uk/
- https://www.gov.uk/courts-tribunals
- https://www.gov.uk/courts-tribunals/technology-and-construction-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-031ebb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-031ebb.json.