---
title: "Money Guidance Service"
ocid: "ocds-h6vhtk-03201b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03201b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03201b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03201b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MONEY AND PENSIONS SERVICE"
published: "2022-03-10"
---

# Money Guidance Service

Buyer: MONEY AND PENSIONS SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-03201b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03201b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03201b.json)

## Summary

The Money and Pensions Service has completed a procurement process for a "Money Guidance Service" which involves delivering services through a contact centre solution. This procurement falls under the category of community, social, and personal services and is primarily classified as a service procurement. It was conducted using a limited procurement method, specifically through a negotiated approach without the publication of a contract notice due to extreme urgency. The contract, awarded to Hinduja Global Solutions UK, was signed on 9 March 2022, and has a total value of £5,000,000.

This tender presents significant opportunities for businesses within the contact centre and financial guidance sector, particularly those capable of managing multi-channel communications, including telephone, web chat, and email services. Companies that can deliver seamless customer service and adapt quickly to the evolving needs of the Money and Pensions Service may find themselves well-suited to compete in future tenders, especially as the Service plans to bring operations in-house within the next two years, indicating potential future procurement opportunities.

## Notice

Money guidance service delivered via a contact centre solution

### Lot Information

Lot 1

Money guidance service delivered via a contact centre solution using a range of channels including telephone, web chat and email.

### Procurement Information

MaPS intends to directly award a contract for contact centre services to the incumbent provider through CCS framework RM6181. The direct award procedure under the framework is only available in exceptional circumstances. However, we believe that MaPS requirements are exceptional circumstances on this occasion. This is because a decision has been taken by the MaPS board to bring the service in house in the next 24 months, a new strategy which better reflects customer and organisational needs. This strategy will see a significant reduction in the numbers of customers served by the incumbent provider over the term of the contract. The contract awarded to the incumbent is intended to be short term interim solution which will provide continuity of service, least disruption to customers and lowest cost given the winding down of the outsourced service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006529-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £5,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MONEY AND PENSIONS SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1N 2TD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Holborn & Covent Garden |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HINDUJA GLOBAL SOLUTIONS |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 10 Mar 2022 at 07:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006529-2022

## Notice URLs

- https://moneyandpensionsservice.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03201b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03201b.json.