---
title: "MEIC Information, Assistance and Advice Helpline"
ocid: "ocds-h6vhtk-032020"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032020"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032020.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032020.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WELSH GOVERNMENT"
published: "2022-07-12"
---

# MEIC Information, Assistance and Advice Helpline

Buyer: WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-h6vhtk-032020

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032020)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032020.json)

## Summary

The Welsh Government is initiating a procurement process for the "MEIC Information, Assistance and Advice Helpline", a service aimed at providing essential support for children and young people across Wales. The procurement is currently at the active stage, with a total contract value of £2,370,750. The tender period for submissions will close on 13 April 2022, and the contract will be awarded following a public opening on 14 April 2022 at 09:30. This open procedure is classified under the telecommunications and data transmission services category, and all submissions must be uploaded electronically via the eTender Wales platform.

This opportunity could significantly benefit businesses specialising in telecommunication services or support operations geared towards youth services, welfare, and advocacy. Companies that are well-positioned to compete in this tender include those that offer robust call centre solutions, multilingual support staff, and community engagement programmes. Given the emphasis on Community Benefits, businesses that can demonstrate social impact through their operational methodologies will stand out, particularly those capable of delivering advocacy services for children and young people.

## Notice

Provision of a national information, assistance and advice service for children and young people for up to 24 hours a day, 7 days a week and 365 days a year. It will continue to operate under the recognised brand of MEIC.

### Lot Information

Lot 1

MEIC is a Welsh Government funded confidential, anonymous, and free bilingual helpline service for children and young people up to the age of 25 in Wales providing information, useful advice and support need and are open 8am - midnight, 7 days a week, by phone, SMS text and instant messaging. It provides confidential support empowering children and young people to get their voices heard on what matters to them. The telephone line currently operates between 8am and 12 midnight. The service provides invaluable support to children and young people in Wales which has been in even greater need during the pandemic, particularly during lockdown periods when children and young people were not able to access school, social clubs and the support of friends and wider support mechanisms outside of their home. The MEIC service is specific to Wales only and therefore has been an additional provision to offer advocacy, advice and support via online support, text and telephone. The service is also extended to professionals and to the families and carers of children and young people in Wales to assist them in providing direct support to children and young people.

Renewal: Option to extend contract term for up to a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019048-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jul 2022 |
| Submission deadline | 13 Apr 2022 |
| Future notice date | Not specified |
| Award date | 26 Jun 2022 |
| Contract period | Not specified |
| Recurrence | 2026 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,370,750 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,369,181 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELSH GOVERNMENT |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROMO CYMRU |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 80 - Education and training services
- 85 - Health and social work services

### Codes

- 64210000 - Telephone and data transmission services
- 64211000 - Public-telephone services
- 64212000 - Mobile-telephone services
- 64212100 - Short Message Service (SMS) services
- 64216000 - Electronic message and information services
- 80000000 - Education and training services
- 85311300 - Welfare services for children and young people

## Release History

- 12 Jul 2022 at 12:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019048-2022
- 10 Mar 2022 at 08:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006534-2022

## Notice URLs

- http://gov.wales
- http://www.etenderwales.bravosolution.co.uk
- http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=
- https://etenderwales.bravosolution.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:080460-2016:TEXT:EN:HTML
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0007

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032020. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032020.json.