--- title: "Health and Wellbeing Staff Support Text Service" ocid: "ocds-h6vhtk-032199" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032199" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032199.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032199.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NHS ENGLAND" published: "2022-03-14" --- # Health and Wellbeing Staff Support Text Service Buyer: NHS ENGLAND Current stage: Planning OCID: ocds-h6vhtk-032199 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032199) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032199.json) ## Summary NHS England is planning to procure a "Health and Wellbeing Staff Support Text Service" aimed at providing psychological support for NHS staff across the United Kingdom. This service falls under the guidance and counselling sector, classified as CPV code 85312300. With a budget of £270,000, the initiative is currently in the planning stage, following its initiation as a tender process. Key deadlines include a future notice date of 3rd May 2022, and the existing contract is set to conclude on 5th August 2022, necessitating a swift transition to ensure continuity of service. This tender presents significant opportunities for businesses specialising in mental health support or counselling services, particularly those with the capacity to provide 24/7 national coverage. Companies that can demonstrate experience in delivering similar services, particularly within health contexts, would be well-positioned to compete. Additionally, the requirement for anonymised data reporting opens avenues for those with expertise in evaluation and analytics within the healthcare sector. Interested suppliers should register on the NHS England & Improvement e-procurement system to express their interest and access detailed requirements. ## Notice The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support text service since June 2020, to support our NHS staff who are under enormous pressure every day. ### Lot Information Lot 1 The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support text service since June 2020, to support our NHS staff who are under enormous pressure every day. Common themes that have emerged from the text service in the past six months, that we want to continue supporting our staff with include - * Job stress * Traumatic events * Caring responsibilities * Lack of support network * Relationship breakdowns * Health concerns Most common issues include: * Anxiety/stress * Depression/sadness * Suicide * Relationships * Self-harm * Isolation/loneliness The requirement is for a staff support text service, to continue to provide a psychological support offer for all NHS staff. The service is provided for all health and care workers across the country. Currently over 3600 NHS staff have contacted the helpline since June 2020. On average the text service receives between 170-200 conversations a month from NHS staff. The text service will offer NHS staff the opportunity to converse with trained crisis volunteers. The requirement will be to run a 7-day service, 24 hours a day, that can operate nationally, and is able to cater to all groups and demographics. This will need to be set up and delivered at a relatively fast pace, to enable a continuation in service for our workforce. There is a clinical risk attached to the necessity to keep the service continuous for our users, and therefore a gap in service will not be acceptable (a short period of transition between an old supplier and a new one can be agreed however). The existing contract is scheduled to end on the 5th August 2022. Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, to provide further understanding of emerging concerns and issues related to the health and wellbeing of our workforce. The content, structure and delivery of the reports should be open to change depending on the requirements of the commissioning organisation. This will also conclude in an evaluation piece that will need to be carried out at intervals throughout the year. This will involve working with our evaluation lead to explore and deliver report/s through qualitative evaluation methods, such as interviews with users, to gain an in-depth understanding of service usage by staff. Supplier Expressions of Interest Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login * Once logged in click 'Find Opportunities' and search for 'Health and Wellbeing Staff Support Text Service' * Click 'Register Interest' * Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal (See document once registered for more details) ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006911-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Mar 2022 | | Submission deadline | Not specified | | Future notice date | 2 May 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £270,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312300 - Guidance and counselling services - 85312320 - Counselling services ## Release History - 14 Mar 2022 at 17:01 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006911-2022 ## Notice URLs - http://health.atamis.co.uk - https://health-family.force.com/login - https://www.england.nhs.uk// ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032199. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032199.json.