---
title: "Home Office Customer Journey Support"
ocid: "ocds-h6vhtk-032243"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032243"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032243.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032243.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "HOME OFFICE"
published: "2022-03-15"
---

# Home Office Customer Journey Support

Buyer: HOME OFFICE  
Current stage: Planning  
OCID: ocds-h6vhtk-032243

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032243)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032243.json)

## Summary

The Home Office is planning a tender for its "Customer Journey Support" services, aimed at enhancing customer contact management through innovative technologies such as robotic automation and assistive technologies. This procurement, classified under the call centre services industry, is currently in the planning stage. A virtual supplier engagement event is scheduled for 14:30 on 23 March 2022, with interested companies required to register by emailing fbiscommercial@homeoffice.gov.uk before 21 March 2022. The Home Office, located in London, will be the buyer in this process.

This tender presents significant opportunities for businesses specialising in customer service technology and automation solutions. Companies offering services like virtual assistants, web chat, and customer relationship management software will find this procurement particularly relevant. As the Home Office seeks market insights and expertise in customer journey support for a diverse global audience, suppliers capable of delivering innovative and efficient solutions stand to benefit from potential future contracts.

## Notice

Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management.

### Lot Information

Lot 1

The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas. The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services: Virtual assistant Web chat Voice bot Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract notice(s).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007081-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2022 |
| Submission deadline | Not specified |
| Future notice date | 29 Sep 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32332200 - Telephone-answering machines
- 32550000 - Telephone equipment
- 48445000 - Customer Relation Management software package
- 48920000 - Office automation software package
- 48921000 - Automation system
- 72212445 - Customer Relation Management software development services
- 72513000 - Office automation services
- 79512000 - Call centre

## Release History

- 15 Mar 2022 at 22:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/007081-2022

## Notice URLs

- http://www.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032243. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032243.json.