---
title: "Design & Installation for the Customer experience (Catering and Social Spaces)"
ocid: "ocds-h6vhtk-0322b1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0322b1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0322b1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0322b1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE UNIVERSITY CATERERS ORGANISATION LTD (TUCO LTD)"
published: "2023-01-11"
---

# Design & Installation for the Customer experience (Catering and Social Spaces)

Buyer: THE UNIVERSITY CATERERS ORGANISATION LTD (TUCO LTD)  
Current stage: Award  
OCID: ocds-h6vhtk-0322b1

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## Summary

The University Caterers Organisation Ltd (TUCO) has initiated a procurement process under the tender title "Design & Installation for the Customer experience (Catering and Social Spaces)." The procurement involves works in the industry category of kitchen or restaurant conversion. The contracting authority has completed the selection process and awarded the contract to multiple suppliers. The main procurement categories are Customer experience design and Kitchen and Counter Design, Manufacture, and Installation. The tender is in the stage of award, with a contract value of £15,000,000 GBP, signed on September 1, 2022, with a duration of 2 years.

This tender by TUCO provides business growth opportunities for SMEs and other suppliers specializing in customer experience design and kitchen-related services. The contract involves innovative design solutions for catering and social spaces, with a focus on sustainability and customer base alignment. Suppliers are expected to have expertise in areas such as menu design, staff uniform, and equipment installation. The procurement method is selective, with a restricted procedure, aiming to create a framework agreement for 2 years with possible extensions, based on supplier performance and market dynamics.

## Notice

Lot 1 - Customer experience design TUCO are looking for customer experience designers. It is envisaged that awarded suppliers will have specialist experience in designing catering and interactive social spaces. Suppliers will also be expected to consider such things as menu design, staff uniform, crockery etc. seeking innovative design solutions There may be a requirement to reflect specific values such as sustainability, or to match the 'theme' of the building. Consideration should be made of the intended customer base the TUCO member is addressing for each specific area. Lot 2 - Kitchen and Counter Design, Manufacture and Installation TUCO envisage suitable suppliers will be able to provide their own in-house specialist design layout for these areas, in-house or sub-contracted fabrication and the ability to supply and install specified equipment or install client supplied equipment

### Lot Information

Customer experience design

TUCO are looking for customer experience designers. It is envisaged that awarded suppliers will have specialist experience in designing catering and interactive social spaces. Suppliers will also be expected to consider such things as menu design, staff uniform, crockery etc. TUCO Members will be seeking innovative design solutions that will enhance the ambience of the area/s and create an increase in footfall and spend. There may be a requirement to reflect specific values such as sustainability, or to match the 'theme' of the building. Consideration should be made of the intended customer base the TUCO member is addressing for each specific area.

Options: The framework is for 2 years with a possible extension of 2 x 12 month periods, dependent upon supplier performance and market developments

Renewal: The framework is for 2 years with a possible extension of 2 x 12 month periods, dependent upon supplier performance and market developments

Kitchen and Counter Design, Manufacture and Installation

TUCO envisage suitable suppliers will be able to provide their own in-house specialist design layout for these areas, in-house or sub-contracted fabrication and the ability to supply and install specified equipment or install client supplied equipment.

Options: 2 years with a possible extension of 2 x 12 month periods, dependent upon supplier performance and market developments

Renewal: 2 years with a possible extension of 2 x 12 month periods, dependent upon supplier performance and market developments

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000865-2023 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Works |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2023 |
| Submission deadline | 11 Apr 2022 |
| Future notice date | Not specified |
| Award date | 31 Aug 2022 |
| Contract period | Not specified |
| Recurrence | 4 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000,000 |
| Lots value | £15,000,000 |
| Awards value | Not specified |
| Contracts value | £15,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNIVERSITY CATERERS ORGANISATION LTD (TUCO LTD) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 7LE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 10 |
| Supplier names | 442 DESIGN; ABM CATERING FOR LEISURE; AIREDALE CATERING EQUIPMENT; DENBY CATERING EQUIPMENT; INTERNATIONAL FOOD SERVICE EQUIPMENT; PROMART MANUFACTURING; PSV DESIGN; RESTAURANT DESIGN ASSOCIATES LTD (RDA; SDI DISPLAYS LTD (WEARESDI; SPACE CATERING (UK |

## CPV Codes

### Divisions

- 45 - Construction work
- 71 - Architectural, construction, engineering and inspection services

### Codes

- 45212500 - Kitchen or restaurant conversion
- 71242000 - Project and design preparation, estimation of costs

## Release History

- 11 Jan 2023 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000865-2023
- 16 Mar 2022 at 14:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007191-2022

## Notice URLs

- http://www.tuco.ac.uk
- https://in-tendhost.co.uk/tuco/aspx/Home
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=749247453

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0322b1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0322b1.json.