---
title: "TS2337.2022 Provision of Chatbot and Livechat Services"
ocid: "ocds-h6vhtk-03238c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03238c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03238c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03238c.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ORDNANCE SURVEY"
published: "2022-03-18"
---

# TS2337.2022 Provision of Chatbot and Livechat Services

Buyer: ORDNANCE SURVEY  
Current stage: Tender  
OCID: ocds-h6vhtk-03238c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03238c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03238c.json)

## Summary

The Ordnance Survey, a prominent national mapping authority based in Southampton, is currently undergoing a procurement process for the contract titled "Provision of Chatbot and Livechat Services" (TS2337). This tender falls under the category of communication software development services, aimed at supporting the organisation's digital transformation by delivering a scalable and sustainable chatbot and live chat solution. Key deadlines include a submission date extended to 23rd March 2022 and the procurement is being conducted as an open tender under the legal basis of EU regulation 2014/24.

This opportunity represents significant potential for businesses specialising in software development, particularly those with expertise in chatbot technologies and digital communication solutions. Companies that can demonstrate the ability to provide ongoing maintenance and innovative enhancements for such systems will be well-suited to compete for this contract. Engaging with Ordnance Survey in this process may lead to valuable partnerships and expanded service offerings in the growing digital transformation sector.

## Notice

OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently. Once the channels are delivered, we will require ongoing support to maintain and further develop the solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007410-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212510 - Communication software development services

## Release History

- 18 Mar 2022 at 12:15 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007410-2022

## Notice URLs

- https://www.delta-esourcing.com/respond/G6BP2GC8E8
- https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Communication-software-development-services./G6BP2GC8E8
- https://www.ordnancesurvey.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03238c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03238c.json.