---
title: "Pre-Market Engagement - Translink Passenger Customer Satisfaction Monitoring"
ocid: "ocds-h6vhtk-03239b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03239b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03239b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03239b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSLINK"
published: "2022-03-18"
---

# Pre-Market Engagement - Translink Passenger Customer Satisfaction Monitoring

Buyer: TRANSLINK  
Current stage: Planning  
OCID: ocds-h6vhtk-03239b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03239b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03239b.json)

## Summary

The procurement process involves Translink, a public transport authority based in Belfast, UK, which is initiating a tender titled "Pre-Market Engagement – Translink Passenger Customer Satisfaction Monitoring". This process is aimed at gathering information and market engagement regarding the monitoring of customer satisfaction for Translink’s services. The main industry category is services, specifically focusing on market and economic research, with planned activities commencing in Spring 2023. Interested suppliers are required to submit their expressions of interest by 14:00 on 20th April 2022, ahead of a virtual meeting scheduled for 28th April 2022, as part of the tender planning stage.

This tender provides a valuable opportunity for businesses specialising in customer satisfaction measurement and research methodologies to grow their operations within the public transport sector. Companies capable of offering innovative and effective survey solutions, including both digital and face-to-face methodologies, will be particularly well-suited to compete in this process. As Translink seeks to modernise its customer engagement strategies, this presents a chance for growth-oriented firms to showcase their capabilities and contribute to the evolving needs of public transport service delivery.

## Notice

Pre-Market Engagement for the provision of Translink's Passenger Customer Satisfaction Monitoring Contract. Translink is seeking a supplier for an initial 2 year period for the monitoring of Translink's Passenger's Charter commitments, customer perceptions and expectations.

### Lot Information

Lot 1

Translink's Passenger Charter was last updated in Autumn 2019. It is intended to undertake a further review of the Passenger's Charter in the coming year. As customer perceptions and expectations have changed and evolved since the start of the pandemic, Translink are drafting tender documents to best suit the new market for surveying and monitoring our customers' satisfaction with the provision and delivery of our bus and rail services. We are looking to explore a range of options for customer satisfaction measurement, to include face-to-face and digital solutions, different methodologies and experiences. We are also keen to be abreast of the new and innovative techniques in the industry today to help shape our tender documents. The monitoring will likely take place over two periods, Spring and Autumn, each year, commencing Spring 2023. It is anticipated that meetings relating to the exercise will be held on THURSDAY 28TH APRIL 2022. Interested suppliers are requested to e-mail their expression of interest in attending a 30 minute virtual meeting on 28th April to: Rachel Lemon, Procurement Projects Advisor at rachel.lemon@translink.co.uk NO LATER THAN 14:00 on Wednesday 20th April. Additional Information Suppliers registering their interest in participating in this exercise should note that: 1 This Notice is to initiate a market engagement and information gathering exercise and does not indicate the start of a procurement exercise. It is instead intended to act as an informal market research document providing a brief synopsis of Translinks' future requirements. This document is not intended to provide a definitive list of requirements. 2 We intend to invite interested suppliers to present to Translink personnel to discuss the range of services each can offer. All parties agree that the matters discussed between them during the course of this early market engagement exercise will remain confidential to those particular parties 3 This document is not a tender specification nor request for quotation. Translink is merely investigating market opportunities at this stage without entering into any contractual or financial commitments. 4 Please note, progress in the project will be subject to the availability and timing of funding. If this requirement is given financial approval, it will be tendered under the Utilities Contracts Regulations 2016. Any documents, discussions, presentations, demonstrations or clarifications submitted for this Market Research will not be considered as any part of the tender exercise. If Translink does decide to proceed with a competitive tender process, a separate detailed tender specification document will be produced as part of that process. At this stage it is not possible to give an accurate timeframe for this requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007425-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | 20 Apr 2022 |
| Future notice date | 29 Jun 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSLINK |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 7LX |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73200000 - Research and development consultancy services
- 73300000 - Design and execution of research and development
- 79300000 - Market and economic research; polling and statistics

## Release History

- 18 Mar 2022 at 13:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/007425-2022

## Notice URLs

- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03239b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03239b.json.