--- title: "TfL 95855 - London Transport Museum Customer Research and Benchmarking" ocid: "ocds-h6vhtk-0323ab" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0323ab" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0323ab.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0323ab.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "TRANSPORT FOR LONDON" published: "2022-03-18" --- # TfL 95855 - London Transport Museum Customer Research and Benchmarking Buyer: TRANSPORT FOR LONDON Current stage: Planning OCID: ocds-h6vhtk-0323ab [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0323ab) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0323ab.json) ## Summary The procurement process titled "TfL 95855 - London Transport Museum Customer Research and Benchmarking" is being conducted by Transport for London (TfL), with a focus on market research services within the UK. This tender is currently in the planning stage, with the market sounding questionnaire aimed at gathering insights to inform the London Transport Museum’s (LTM) approach to its research requirements. While the specific deadline for responses is not stated, the future notice date is marked as 18th March 2022. This opportunity allows businesses that specialise in market research, customer satisfaction surveys, and data analysis to engage with TfL and LTM. Companies able to provide bespoke benchmarking data and insights that address visitor demographics, engagement, and service evaluations are particularly well-suited to participate in this process. Engaging in this tender could pave the way for significant collaborations and projects within the cultural and transport sectors in London. ## Notice This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM's approach towards its market research requirements. The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey. Details of some of the benchmarking data LTM would like to have insight on is outlined below: * Audience segment comparisons. * Engagement * Overall value for money (ticket price) * Percent of visitors that are of Black, Asian, Minority or ethnic background * Percent of families visiting that are Black, Asian, minority, ethnic visitors * Percent of families visiting that are socio-economic grade C2, D, E * Percent of visitors that use the attractions website pre-visit * Net promotor score * Visitor motivation to visit * Overall enjoyment * Likelihood to return * Intention to share on social media * Average dwell time * Visitor engagement ratings * Ratings for the amount of queuing * Perceptions of commitment to environmental sustainability * Retail: conversion from browsing to purchase * Retail: spend per head * Retail: Value for money * Retail: customer service * Retail: Quality of products * Retail: Range of items for adults * Retail: Overall * Retail: Range of items for children * Catering: Average spend per party * Catering: Use of facility * Catering: Efficient * Catering: service * Catering: Value for money * Catering: Range for adults * Catering: Range for children * Catering: Quality This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind TfL to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. Please complete this questionnaire via ProContract under the reference - DN603200 ### Lot Information Lot 1 This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM's approach towards its market research requirements. The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey. Details of some of the benchmarking data LTM would like to have insight on is outlined below: * Audience segment comparisons. * Engagement * Overall value for money (ticket price) * Percent of visitors that are of Black, Asian, Minority or ethnic background * Percent of families visiting that are Black, Asian, minority, ethnic visitors * Percent of families visiting that are socio-economic grade C2, D, E * Percent of visitors that use the attractions website pre-visit * Net promotor score * Visitor motivation to visit * Overall enjoyment * Likelihood to return * Intention to share on social media * Average dwell time * Visitor engagement ratings * Ratings for the amount of queuing * Perceptions of commitment to environmental sustainability * Retail: conversion from browsing to purchase * Retail: spend per head * Retail: Value for money * Retail: customer service * Retail: Quality of products * Retail: Range of items for adults * Retail: Overall * Retail: Range of items for children * Catering: Average spend per party * Catering: Use of facility * Catering: Efficient * Catering: service * Catering: Value for money * Catering: Range for adults * Catering: Range for children * Catering: Quality ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/007441-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Mar 2022 | | Submission deadline | Not specified | | Future notice date | 18 Mar 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR LONDON | | Locality | LONDON | | Post town | South East London | | Postcode | SE10 0ES | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI5 Outer London - East and North East | | ITL 3 | TLI51 Bexley and Greenwich | | Local authority | Greenwich | | Electoral ward | Greenwich Peninsula | | Westminster constituency | Greenwich and Woolwich | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79342311 - Customer satisfaction survey ## Release History - 18 Mar 2022 at 14:51 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/007441-2022 ## Notice URLs - https://tfl.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0323ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0323ab.json.