---
title: "RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking"
ocid: "ocds-h6vhtk-032568"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032568"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032568.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032568.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2022-08-26"
---

# RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-032568

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032568)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032568.json)

## Summary

The Bristol City Council has recently awarded a contract for the supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing. The procurement process has been completed, and the contract is valued at £5,000,000 GBP. This contract opportunity falls under the goods category and was awarded to INTUITIVE SYSTEMS AND NETWORKS LIMITED.

This tender presents a significant business opportunity for companies specialising in networking, internet, and intranet software packages. Businesses providing communication and multimedia software packages could particularly benefit. The contract was awarded through an open procedure, and the Bristol City Council is the buying organisation leading this procurement initiative.

## Notice

Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.

### Lot Information

Lot 1

Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.

Renewal: 2x 12 month optional extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024038-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2022 |
| Submission deadline | 6 May 2022 |
| Future notice date | Not specified |
| Award date | 25 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £5,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Bedminster |
| Westminster constituency | Bristol South |
| Delivery location | TLK11 Bristol, City of |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTUITIVE SYSTEMS AND NETWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48200000 - Networking, Internet and intranet software package
- 48500000 - Communication and multimedia software package

## Release History

- 26 Aug 2022 at 15:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024038-2022
- 23 Mar 2022 at 15:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007886-2022

## Notice URLs

- https://procontract.due-north.com/Advert/Index?advertId=e0585da9-97aa-ec11-8112-005056b64545
- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032568. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032568.json.