---
title: "The provision of support for Docman 7.X and Docman Transfer as used in GP Practices in Scotland"
ocid: "ocds-h6vhtk-032757"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032757"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032757.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032757.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2022-04-21"
---

# The provision of support for Docman 7.X and Docman Transfer as used in GP Practices in Scotland

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-h6vhtk-032757

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032757)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032757.json)

## Summary

The Common Services Agency, known as NHS National Services Scotland (NSS), has recently completed a procurement process for the provision of support services for Docman 7.X and Docman Transfer, essential software used in GP practices throughout Scotland. This contract, valued at £2,937,000, was awarded following a limited procurement method without prior publication. The procurement process transitioned to the contract award stage on the 21st of April 2022, although the contract has since been reported as completed. The services will be provided across various locations in Scotland, ensuring continuity in clinical records management critical to NHS operations.

This procurement presents significant opportunities for service providers focusing on IT solutions within the healthcare sector, particularly those adept in software support and consulting services. Businesses with expertise in managing clinical records systems and a solid understanding of NHS operational requirements will be well-positioned to compete. The ongoing essential nature of the service can lead to sustained contracts, especially as the NSS plans for future developments in document management systems, signalling a potential transition period that could require additional support services.

## Notice

This is a contract award notice, following publicaton of a voluntary ex ante transparency (VEAT) notice. --- The provision of support for software in which the contracting authority holds a perpetual licence and which is used to support clinical records management in and between GP practices within NHS Scotland which in turn deliver critical clinical services to citizens.

### Lot Information

Lot 1

The provision of support for software in which the contracting authority holds a perpetual licence and which is used to support clinical records management in and between GP practices within NHS Scotland which in turn deliver critical clinical services to citizens. --- The contract will provide continuity of service based upon the existing solution in which there has been significant prior investment, development of expertise within the user community and on which current operational processes within GP practices and the wider NHS Scotland rely. --- The contract will be for a maximum period of 4 years or until a successor system is implemented for which an Outline Business Case to proceed to tender has been approved.

### Procurement Information

The contracting authority holds a perpetual licence to use the relevant software and the supplier is the exclusive sub-contractor providing support for that software within the geographical area of Scotland. Through that sub-contract the supplier has access to the necessary support from the owner of the intellectual property rights in the Software and is therefore the only economic operator who can supply the required support services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010379-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,937,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROTECH SUPPORT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Apr 2022 at 13:17 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010379-2022
- 29 Mar 2022 at 11:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008381-2022

## Notice URLs

- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032757. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032757.json.