---
title: "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution"
ocid: "ocds-h6vhtk-032761"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032761"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032761.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032761.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL"
published: "2023-02-20"
---

# The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution

Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-032761

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032761)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032761.json)

## Summary

The Caerphilly County Borough Council has awarded a contract for the Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution. The procurement stage is complete, and the contract value is £131,565.60. The industry category is helpdesk and support services. The contract covers the period from 20 February 2023 to 19 February 2026, with the potential to extend for up to 36 months. The buying organisation is the Caerphilly County Borough Council located in Hengoed, United Kingdom.

This tender presents opportunities for businesses specializing in helpdesk services and IT services. Companies interested in providing technical support solutions and maintenance services can compete for this contract. The procurement method is an open procedure, and interested businesses can find more details on the Council's website. The deadline for completing the project is noted in the tender notice. Businesses participating will need to register interest on the Proactis Portal System and submit their bids electronically. The successful supplier is Hornbill Service Management.

## Notice

The Council has awarded a contract for the Supply, Implementation, Licenses and ongoing Support and Maintenance from 20 February 2023 to 19 February 2026 with the option to extend for a further period of up to 36 months renewable on an annual basis. This is not a call for competition

### Lot Information

Lot 1

The Supply, Implementation, Licences and ongoing support & maintenance of a Help desk Solution

Options: Additional purchases and licences relating to the the system maybe required as part of the contract and the council reserves the right to purchase these as part of the contract if required

Renewal: The contact will be renewed prior to its expiry date and renewed or extended

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004994-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2023 |
| Submission deadline | 28 Apr 2022 |
| Future notice date | Not specified |
| Award date | 20 Feb 2023 |
| Contract period | 3 Jul 2022 - 3 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £131,565 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL |
| Locality | HENGOED |
| Post town | Cardiff |
| Postcode | CF82 7PG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Caerphilly |
| Electoral ward | Ystrad Mynach |
| Westminster constituency | Caerphilly |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services

## Release History

- 20 Feb 2023 at 10:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004994-2023
- 29 Mar 2022 at 11:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008391-2022

## Notice URLs

- http://www.caerphilly.gov.uk
- https://supplierlive.proactisp2p.com/Account/Login
- https://www.proactisplaza.com
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0272

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032761. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032761.json.