---
title: "Updating our understanding of Customers Who Need Extra Help and Voluntary and Community Sector Organisations"
ocid: "ocds-h6vhtk-032793"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032793"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032793.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032793.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-03-29"
---

# Updating our understanding of Customers Who Need Extra Help and Voluntary and Community Sector Organisations

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-h6vhtk-032793

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032793)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032793.json)

## Summary

The public procurement process involves H M Revenue & Customs (HMRC) seeking a supplier to conduct research aimed at understanding customers needing extra help and their interactions with voluntary organisations. This tender, titled "Updating our understanding of Customers Who Need Extra Help and Voluntary and Community Sector Organisations," falls under the industry category of research and development services. The procurement method used was a limited award procedure without prior publication. The contract, with a value of £50,000, was signed on 14 March 2022, and the procurement stage is complete, although the specific date of completion is not noted.

This opportunity presents a significant chance for businesses specialising in research and consultancy services, particularly those experienced in understanding customer needs within the public sector. Small and medium-sized enterprises (SMEs) are well-suited to compete, especially those familiar with working collaboratively with governmental bodies and community organisations. With the contract's optional six-month extension, interested firms could secure longer engagement, supporting their growth while contributing valuable insights to HMRC's understanding of customer support mechanisms.

## Notice

HM Revenue Customs (HMRC) requires a supplier from the Research Marketplace agreement (RM6126) to undertake research aimed at updating our understanding of Customers Who Need Extra Help (CWNEH) and how they access support through Voluntary and Community Sector Organisations and HMRC Extra Support Services.

### Lot Information

Lot 1

HM Revenue Customs (HMRC) requires a supplier from the Research Marketplace agreement (RM6126) to undertake research aimed at updating our understanding of Customers Who Need Extra Help (CWNEH) and how they access support through Voluntary and Community Sector Organisations and HMRC Extra Support Services.

Options: The contract has an optional extension period of 6 months

### Procurement Information

All procedures followed as per the CCS Research Market Place Dynamic Purchasing System.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008441-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £50,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 29 Mar 2022 at 14:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008441-2022

## Notice URLs

- http://www.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032793. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032793.json.