--- title: "DDaT21484 - ACAS IT Technical Services and Disposal" ocid: "ocds-h6vhtk-0327b4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0327b4" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0327b4.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0327b4.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THE ADVISORY, CONCILIATION AND ARBITRATION SERVICE" published: "2022-05-09" --- # DDaT21484 - ACAS IT Technical Services and Disposal Buyer: THE ADVISORY, CONCILIATION AND ARBITRATION SERVICE Current stage: Tender OCID: ocds-h6vhtk-0327b4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0327b4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0327b4.json) ## Summary The Advisory, Conciliation and Arbitration Service (ACAS) is currently procuring IT Technical Services and Disposal as part of an open tender process, designated as DDaT21484. This project, classified under the IT services category, will take place in London, UK. Key dates include a tender submission deadline that was updated to 10th May 2022. The overall budget for this contract is £364,000, covering a period from 1st July 2022 to 30th June 2024, with potential extensions available. This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in asset management, technical support, and software development. Companies that excel in providing scalable IT solutions, alongside infrastructure support, will be well-positioned to compete for this contract. As ACAS seeks to improve efficiency and reduce operational risks, there is a strong emphasis on innovative approaches that can enhance service delivery and governance, making this an attractive opportunity for qualified vendors looking to expand their portfolio in public sector contracts. ## Notice How to Apply To register on the Delta eSourcing portal please use the link https://www.delta-esourcing.com/ and follow the instructions to register. If you are already registered on the Delta eSourcing Portal and wish to participate in this procurement, please use the link: https://www.delta-esourcing.com/ and the follow the instructions to 'Log in' Once you are logged into the system you can link yourself into this procurement using the following Access Codes: 5SB35AYX4D This requirement is for an IT Technical Services and Disposal Acas operates its own internal IT operations, managed by the Digital, Data and Technology (DDaT) Team. This team is responsible for day to day management and maintenance of live IT assets, software, configuration, and security policies. The scope of the requirement is for the following services: Asset Storage, disposal and management, with IT Technical Support for the assets, such as asset disposal, asset redeployment or installation (including end user device imaging, configuration, and application management). The service should also provide technical support for Infrastructure Assets such as Network devices and firewalls. The scope should be taken in the context of the core requirements described in 'Section 3 Requirements'. Acas DDaT are accountable for the assets they deliver to Acas users and will be the sole authority regarding instructions of its assets, their configuration and deployment. ### Lot Information Lot 1 Acas operates its own internal IT operations, managed by the Digital, Data and Technology (DDaT) Team. This team is responsible for day to day management and maintenance of live IT assets, software, configuration, and security policies. The scope of the requirement is for the following services: Asset Storage, disposal and management, with IT Technical Support for the assets, such as asset disposal, asset redeployment or installation (including end user device imaging, configuration, and application management). The service should also provide technical support for Infrastructure Assets such as Network devices and firewalls. The scope should be taken in the context of the core requirements described in 'Section 3 Requirements'. Acas DDaT are accountable for the assets they deliver to Acas users and will be the sole authority regarding instructions of its assets, their configuration and deployment. This is also an opportunity to "take stock" of what we are doing now and with a new or improved service how we can: >Better improve, efficiency, value for money, customer service, speed and quality of Service Delivery. >Ensure our ITIL Service Management business processes are correctly reflected in the service to improve governance and reduce risk, service downtime or unplanned changes. >As part of the requirement we would like to take the opportunity to assess how Acas can do things differently with input from suppliers and internal stakeholders. The value for the requirement will be PS182,000.00 excluding Vat for the first two years (maximum annual budget PS91K) with two optional 12 month extension periods. The total estimated value of the opportunity including optional extensions is PS364,000.00 excluding VAT. The price for the first 2 years must be fixed and firm and year 3 and 4 will be subject to review and agreement by both parties before proceeding to the variation Acas requires a scalable service, which can flex to meet business needs. In co-ordination with DDaT, the range of service required by the business are: Implementation/Storage For implementation and deployment of the solution, the supplier will be required to re-locate IT equipment from the current supplier warehouse, (UK Based) to their premises. The supplier will perform a complete inventory of Acas assets stored that the customer can access. There are currently 26 pallets of IT Hardware to be stored/transferred. The size of the pallets are 1.2m x 1.0m. The amount of IT Hardware that will be stored over course of the length of the contract will fluctuate Support With EUD's 3 years warranty is purchased; we require the chosen supplier to co-ordinate any call on this warranty and also to repair out of warranty equipment if it is deemed cost effective. We would need the supplier to check the system if the hardware is in warranty and send to the relevant area. Warranty repairs would only apply to laptops/surface pro's which would be collected by the supplier from either home or office location Professional Services The supplier should provide defined rates for Professional services for its resources, such as specialist technical roles (e.g., Security/Network Engineer), or 1st or 2nd Line engineers. This so we have a clear identification on the expertise levels that may be required. >Deliveries and Collections * Arrange delivery of Acas equipment upon request. This may involve delivery to offices and homebased workers located throughout England, Scotland and Wales. * Collection of defective equipment or surplus equipment from staff leaving Acas located throughout England, Scotland and Wales Renewal: The contract shall be in operation for a period of 2 years with the option to extend +1 +1 years, for a total of 4 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/011938-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 May 2022 | | Submission deadline | 9 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2022 - 30 Jun 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £364,000 | | Lots value | £364,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE ADVISORY, CONCILIATION AND ARBITRATION SERVICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 0TL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 9 May 2022 at 08:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011938-2022 - 29 Mar 2022 at 16:26 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008474-2022 ## Notice URLs - https://www.acas.org.uk/ - https://www.delta-esourcing.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0327b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0327b4.json.