---
title: "CRM/ CMS Cloud Solution"
ocid: "ocds-h6vhtk-0327e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0327e4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0327e4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0327e4.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "YSS"
published: "2022-03-30"
---

# CRM/ CMS Cloud Solution

Buyer: YSS  
Current stage: Tender  
OCID: ocds-h6vhtk-0327e4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0327e4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0327e4.json)

## Summary

The procurement process involves YSS, a charity based in Worcester, UK, seeking a CRM/Case Management cloud solution to enhance their services for vulnerable individuals. This tender is currently active and falls under the IT services category, with a total value of £35,000. The open tender period is set to close on 19 April 2022, at 12:00, and emphasizes the provision of a comprehensive cloud-based solution that includes features such as dashboards, case management, and integration with existing systems, along with support and training for at least 12 months.

This opportunity presents significant growth potential for businesses specialising in IT consulting, software development, and cloud solutions. Companies with expertise in migrating services to cloud-based systems, particularly those familiar with case management applications and integration capabilities, would be well-suited to compete. Additionally, firms that can offer ongoing support and training will enhance their appeal to YSS and contribute to their mission of better serving vulnerable communities.

## Notice

To migrate YSS from their current system and way of working to a cloud-based CRM/ Case Management System. Currently, YSS use a mixture of MS Access databases, Excel and Word documents to manage the delivery of multiple services to some of society's most vulnerable individuals. YSS will require a solution that delivers the following: Dashboards and reporting Accounts/ Contacts Case Management Website Integration - form capture Participant Recruitment & Lifecycle Programme/ Project Delivery SharePoint integration Training on the solution Support for a minimum of 12 months

### Lot Information

Lot 1

To migrate YSS from their current system and way of working to a cloud-based CRM/ Case Management System. Currently, YSS use a mixture of MS Access databases, Excel and Word documents to manage the delivery of multiple services to some of society's most vulnerable individuals. YSS will require a solution that delivers the following: Dashboards and reporting Accounts/ Contacts Case Management Website Integration - form capture Participant Recruitment & Lifecycle Programme/ Project Delivery SharePoint integration Training on the solution Support for a minimum of 12 months

Renewal: The contract can be renewed and is up for discussion after the first 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008521-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2022 |
| Submission deadline | 19 Apr 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YSS |
| Locality | WORCESTER |
| Post town | Worcester |
| Postcode | WR3 8TJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | Claines |
| Westminster constituency | Worcester |
| Delivery location | TLG1 Herefordshire, Worcestershire and Warwickshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72212000 - Programming services of application software

## Release History

- 30 Mar 2022 at 10:42 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008521-2022

## Notice URLs

- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA43083
- https://www.yss.org.uk/
- https://www.yss.org.uk/news/itt-for-crm

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0327e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0327e4.json.