---
title: "Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)"
ocid: "ocds-h6vhtk-032866"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032866"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032866.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032866.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2025-11-06"
---

# Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-032866

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032866)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032866.json)

## Summary

The NHS Business Services Authority has awarded a contract to Infosys Limited for the development of a Future NHS Workforce Solution, which includes the Electronic Staff Record (ESR) Services, as part of a transformative project. This contract is part of a competitive procurement process aimed at creating an integrated workforce management solution for the NHS in England and Wales. The procurement, managed through a competitive procedure with negotiation, reached the award stage on 10th October 2025. The services fall under the Information Technology category, with the procuring location based in Newcastle upon Tyne, UK. Significant dates include the transition and takeover of the current ESR service by 31st August 2026, and the full implementation of the new system expected to complete by 2035.

This contract presents substantial opportunities for businesses involved in IT services, particularly those specialising in HR and payroll software, enterprise resource planning, and related consultancy services. Infosys and its subcontractors are tasked with a broad scope that includes transforming existing ESR services, implementing new functionalities, and providing comprehensive support across IT and business intelligence. Businesses that contribute to cloud-based solutions, identity access management, and IT service management could find opportunities within this venture. The project values teamwork and collaboration, as evidenced by the subcontracting framework, offering niche suppliers a chance to participate in an expansive public sector initiative.

## Notice

The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce.

The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS.

The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR service.

### Lot Information

Lot 1

The ESR service is provided under a managed service contract which expires August 2026. Oracle eBusiness Suite underpins the current integrated HR, payroll, learning management and business intelligence capability.

The future NHS workforce solution brings the opportunity to transform the existing ESR service to respond to changes in the wider health and care system. It will support NHS strategic workforce objectives through new and improved functionality and provide data and insights to inform decision making.

The Authority has awarded one contract based on the Cabinet Office Model Services Contract v2.2 for a supplier to fulfil all the requirements below:

i. Transition and takeover of current ESR service by 31 August 2026 including transfer of staff.
ii. Run existing ESR service from 1 September 2026 including ongoing development.
iii. Design, develop, configure and test the future NHS workforce solution from contract award including pilot (early adopter) implementation.
iv. Implementation of future NHS workforce solution including migration of all user organisations from the ESR service to the future NHS workforce solution in advance of the ESR service support end date of 2035.
v. Running the future NHS workforce solution including ongoing development.
vi. Decommission ESR following successful completion of the implementation and migration process.

Functional domains will deliver the capability of the future NHS workforce solution to support NHS organisation's workforce management needs:

i. Talent Acquisition: end to end hiring experience including demand identification, talent sourcing, job marketing, candidate assessment, applicant tracking and onboarding.
ii. Core HR: employee lifecycle management including organisation management, grievance management, leave management, absentee management, self-service and exit management. The future solution will reflect the NHS organisation structures and allow flexibility for mergers/de-mergers, TUPE and HMRC guidance.
iii. Payroll: third party platform interoperability for time tracking, payroll administration, metrics and analysis. Maintenance of national and local pay scales, allowances and deductions in line with terms & conditions, adhering to legislative requirements such as National Minimum Wage and HMRC thresholds.
iv. Compensation and Benefits: compensation & benefits management, pension contribution deduction, health & wellbeing and recognition.
v. Learning: knowledge management, administration of learning, learning delivery management and development of business leaders.
vi. Career Development: employee career experience covering career paths, coaching, staff mobility and succession planning.
vii. Performance Management: objective setting, performance management, competency assessment and metrics & analysis.

Supporting the functional requirements are a series of non-functional and technical capabilities:

i. Standards and Compliance: adhering to NHS, national and international regulations, policies and standards.
ii. Service Continuity: availability, maintaining and restoring service in accordance with service levels.
iii. Performance & Scalability: increase in number of users, records and demand without degradation of service, and future growth across the health and care system.
iv. System Intelligence: dynamic, future-proof systems, responsive to change in line with workforce needs and technology advances.
v. Security: cyber-security management and adhering to appropriate security standards.
vi. Interoperability: new capability to meet interoperability requirements and ensure ongoing current interfaces where required.
vii. Channels & User Interface: multiple channel access, with accessibility as a core consideration.
viii. Data, Reporting & Analytics: person-centred data management including aggregation, segregation and storage enabling better insights and experiences.
ix. Service Management Support: Service Desk and Incident Management. Additional information: A Price per Quality Point (PQP) evaluation methodology was used where the PQP was calculated by dividing the Price by the Total Quality Score.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/071542-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2025 |
| Submission deadline | 7 Oct 2022 |
| Future notice date | 31 May 2022 |
| Award date | 9 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,700,000,000 |
| Lots value | £1,700,000,000 |
| Awards value | Not specified |
| Contracts value | £1,172,968 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFOSYS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 48450000 - Time accounting or human resources software package
- 48451000 - Enterprise resource planning software package
- 72212450 - Time accounting or human resources software development services
- 72212451 - Enterprise resource planning software development services
- 72222300 - Information technology services
- 72260000 - Software-related services
- 79211110 - Payroll management services
- 79410000 - Business and management consultancy services
- 79600000 - Recruitment services
- 79631000 - Personnel and payroll services
- 79900000 - Miscellaneous business and business-related services
- 80420000 - E-learning services

## Release History

- 6 Nov 2025 at 11:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/071542-2025
- 10 Oct 2022 at 13:26 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028429-2022
- 13 Sep 2022 at 07:21 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025580-2022
- 19 Aug 2022 at 12:19 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023129-2022
- 19 Apr 2022 at 07:21 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010156-2022
- 31 Mar 2022 at 10:14 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/008651-2022

## Notice URLs

- http://www.infosys.com
- https://health-family.force.com/s/Welcome
- https://www.nhsbsa.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032866. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032866.json.