---
title: "High Intensity User Service NHS/SOEPS/21.825"
ocid: "ocds-h6vhtk-032921"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032921"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032921.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032921.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SUSSEX"
published: "2022-12-21"
---

# High Intensity User Service NHS/SOEPS/21.825

Buyer: NHS SUSSEX  
Current stage: Award  
OCID: ocds-h6vhtk-032921

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032921.json)

## Summary

The NHS Sussex has completed a procurement process for the provision of a High Intensity User Service in Brighton and Hove and East Sussex. The service aims to offer psychosocial support to patients with high attendance at emergency departments. The procurement was awarded to The British Red Cross Society, with a contract amount of £1,682,050 signed on 21st December 2022.

This tender for the High Intensity User Service presents an opportunity for healthcare and social service providers to engage in delivering support to frequent users of emergency departments. Businesses with expertise in health services and social work would be well-suited to compete in providing this specialised service. The procurement method was an open procedure, and the deadline for bid submissions was 2nd May 2022.

## Notice

Provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract.

### Lot Information

Lot 1

Provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract. Key Aims and Objectives of the Service The High Intensity User Service (HIUS) is based on the 'Blackpool model' developed by Blackpool CCG, as published in the Commissioning for Value Casebook, February 2015. The model offers a robust way of reducing HIU activity to EDs, 999, NHS 111, Primary Care services as well as unscheduled hospital admissions. The HIU service liberates front line resources to focus on those who need it most and helps reduce costs. The objective of the service is to work closely with identified frequent users of emergency urgent departments, with an aim to reduce unheralded attendances at ED and associated non-elective (NEL) admissions, whilst improving the service user's quality of life and outcomes. This will be delivered by: * Identifying patients who frequently attend ED and associated non-elective (NEL) admissions * Identifying patients who are evidentially on a trajectory to becoming a high intensity user of emergency services * Proactively connecting and engaging with the patient * Supporting the patient to manage their needs using a personalised approach. Service Outcomes For the identified and engaged frequent users: * Reduce ED attendance * Reduce NEL admissions * Reduce ambulance conveyance * To feel less lonely * To experience improved personal well-being * To have a positive experience with the service * To progress in at least one identified goal by the end of their time with the service The service will work closely with local health and social care services including voluntary and third sector organisations to develop excellent working relationships and establish operational practices that ensure a seamless patient experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036169-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2022 |
| Submission deadline | 2 May 2022 |
| Future notice date | Not specified |
| Award date | 21 Dec 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,719,760 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,682,050 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SUSSEX |
| Additional buyers | NHS BRIGHTON AND HOVE CLINICAL COMMISSIONING GROUP; NHS EAST SUSSEX CLINICAL COMMISSIONING GROUP |
| Locality | HOVE |
| Post town | Brighton |
| Postcode | BN3 4AH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Central |
| Westminster constituency | Worthing West |
| Delivery location | TLJ2 Surrey, East and West Sussex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE BRITISH RED CROSS SOCIETY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85100000 - Health services

## Release History

- 21 Dec 2022 at 11:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036169-2022
- 1 Apr 2022 at 12:47 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008838-2022

## Notice URLs

- http://www.brightonandhoveccg.nhs.uk
- http://www.eastsussexccg.nhs.uk
- https://in-tendhost.co.uk/soepscommissioning/aspx/Home
- https://www.redcross.org.uk/
- https://www.sussex.ics.nhs.uk/nhs-sussex/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032921. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032921.json.