---
title: "IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd"
ocid: "ocds-h6vhtk-032b4d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032b4d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032b4d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032b4d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2022-04-07"
---

# IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-032b4d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032b4d.json)

## Summary

The Leeds City Council is seeking service providers through a restrictive tender process for an IT Service Management Tool. The contract is associated with the IT services sector and is located in Leeds, UK. The tool is intended to manage IT requests and faults for both the council and the NHS Leeds Clinical Commissioning Group. The awarded contract, which commenced on 31st March 2022 and will conclude on 30th March 2025, has been given to Bytes Software Services Ltd, with the formal completion date of the contract award noted as 7th April 2022.

This procurement presents an opportunity for businesses specialising in IT consultancy, software development, and support services to enhance their competitive edge. Companies that offer innovative IT solutions, particularly those skilled in implementing IT service management systems, would be well-suited to participate in future tenders of this nature. Engaging in this market can not only aid in business growth but also fulfil the increasing demand for effective IT management tools in public sector organisations.

## Notice

Contract to commence: 31st March 2022 and end on 30th March 2025 with no options to extend. Call-off Order awarded using the Council's existing Software Framework Agreement (ITS190020 - Bytes Software Services Ltd). The key role of the tool is to log and track all requests and faults raised by customers including a self-service portal for customers, providing a function to log and approve changes to the IT infrastructure and enables all assets to be logged, tracked, and related to each other. The ITSM tool will be used by the Council's Integrated Digital Services (IDS) team to manage and support the delivery of IT services across the Council and the NHS Leeds Clinical Commissioning Group (CCG).

### Lot Information

Lot 1

Contract to commence: 31st March 2022 and end on 30th March 2025 with no options to extend. Call-off Order awarded using the Council's existing Software Framework Agreement (ITS190020 - Bytes Software Services Ltd). The key role of the tool is to log and track all requests and faults raised by customers including a self-service portal for customers, providing a function to log and approve changes to the IT infrastructure and enables all assets to be logged, tracked, and related to each other. The ITSM tool will be used by the Council's Integrated Digital Services (IDS) team to manage and support the delivery of IT services across the Council and the NHS Leeds Clinical Commissioning Group (CCG).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009394-2022 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 1UR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Apr 2022 at 13:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009394-2022

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:284814-2019:TEXT:EN:HTML
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105
- https://www.leeds.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032b4d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032b4d.json.