---
title: "007734 - Customer and Debtor Automated Engagement Platform"
ocid: "ocds-h6vhtk-032c0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c0c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032c0c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032c0c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2022-07-05"
---

# 007734 - Customer and Debtor Automated Engagement Platform

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-032c0c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032c0c.json)

## Summary

The procurement process involves Newcastle City Council seeking to develop a Customer and Debtor Automated Engagement Platform, classified under IT services. This contract, with a total estimated value of £350,000, has reached the award stage as of July 1, 2022, following an open procurement method. The initial tender period concluded on May 16, 2022, and the award decision was made after evaluating four bids, with an emphasis on quality and price as criteria. The delivery is set to occur within the UK, specifically in the Newcastle region.

This tender presents substantial growth opportunities for businesses specialising in IT services, particularly those with expertise in artificial intelligence, machine learning, and behaviour science. Companies able to efficiently implement automated communication technologies for debt recovery would be well-positioned to compete. With a potential 12-month extension option, successful bidders may secure a long-term partnership with the council, allowing for sustained business development and impact in local government services.

## Notice

Contract awarded to Voicescape Limited for a Customer and Debtor Automated Engagement Platform at a value of PS249,000.

### Lot Information

Lot 1

Contract awarded to Voicescape Limited for a Customer and Debtor Automated Engagement Platform at a value of PS249,000. 4 bids were received via an Open over threshold procurement exercise.

Options: 1 x 12 month option to extend is available

Renewal: There will an option to extend the contract by 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018292-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2022 |
| Submission deadline | 16 May 2022 |
| Future notice date | Not specified |
| Award date | 30 Jun 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £249,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jul 2022 at 12:40 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018292-2022
- 11 Apr 2022 at 09:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009585-2022

## Notice URLs

- https://www.nepo.org/
- https://www.newcastle.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032c0c.json.