---
title: "NI Direct Strategic Partner"
ocid: "ocds-h6vhtk-032c13"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c13"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032c13.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032c13.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT OF FINANCE"
published: "2022-04-11"
---

# NI Direct Strategic Partner

Buyer: DEPARTMENT OF FINANCE  
Current stage: Award  
OCID: ocds-h6vhtk-032c13

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c13)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032c13.json)

## Summary

The procurement process titled "NI Direct Strategic Partner" is being conducted by the Department of Finance in Northern Ireland. This initiative falls under the services category, specifically focusing on teleworking services, with the contract extending over 3600 days. The active procurement stage involves the tender's coordination for the strategic design and implementation of telephony-based contact centre services and managed ICT support. The contract has a total value of £120 million, indicating substantial financial commitment. It is situated in Belfast, UK, with the relevant contact point for queries being the Department of Finance reachable via email at strategicdelivery.cpd@finance-ni.gov.uk.

This tender represents an excellent opportunity for businesses involved in IT, telecommunications, and consultancy services. Companies that specialise in call centre operations, software development, or managed ICT support are particularly well-suited to compete. With the contract's expansive scope, including various teleworking and technological service requirements, this procurement could accelerate business growth for suitable suppliers, especially those capable of responding swiftly to evolving needs within the public sector.

### Lot Information

Lot 1

Strategic partner for NI Direct to assist in the design, delivery and implementation of telephony based contact centre services, associated managed ICT support services, online transaction toolkit along with a range of specialist business consultancy, ICT consultancy and emergency resource planning services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009592-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Oct 2012 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £120,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF FINANCE |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT3 9ED |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Sydenham |
| Westminster constituency | Belfast East |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 32412110 - Internet network
- 48445000 - Customer Relation Management software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216000 - Electronic message and information services
- 64216100 - Electronic message services
- 64216110 - Electronic data exchange services
- 64216120 - Electronic mail services
- 64222000 - Teleworking services
- 66170000 - Financial consultancy, financial transaction processing and clearing-house services
- 66172000 - Financial transaction processing and clearing-house services
- 72000000 - IT services: consulting, software development, Internet and support
- 72212220 - Internet and intranet software development services
- 72212221 - Internet browsing software development services
- 72212222 - Web server software development services
- 72212224 - Web page editing software development services
- 72212314 - Voice recognition software development services
- 72222000 - Information systems or technology strategic review and planning services
- 72222100 - Information systems or technology strategic review services
- 72222300 - Information technology services
- 72224000 - Project management consultancy services
- 72224100 - System implementation planning services
- 72227000 - Software integration consultancy services
- 72246000 - Systems consultancy services
- 72250000 - System and support services
- 72251000 - Disaster recovery services
- 72252000 - Computer archiving services
- 72253000 - Helpdesk and support services
- 72300000 - Data services
- 72413000 - World wide web (www) site design services
- 72420000 - Internet development services
- 72421000 - Internet or intranet client application development services
- 72422000 - Internet or intranet server application development services
- 72500000 - Computer-related services
- 72510000 - Computer-related management services
- 72511000 - Network management software services
- 72512000 - Document management services
- 72590000 - Computer-related professional services
- 72591000 - Development of service level agreements
- 72600000 - Computer support and consultancy services
- 72610000 - Computer support services
- 72611000 - Technical computer support services
- 79342300 - Customer services
- 79400000 - Business and management consultancy and related services
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 79512000 - Call centre
- 79571000 - Mailing services
- 79990000 - Miscellaneous business-related services
- 79996000 - Business organisation services
- 80420000 - E-learning services

## Release History

- 11 Apr 2022 at 10:31 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/009592-2022

## Notice URLs

- http://www.bt.com
- https://etendersni.gov.uk/epps
- https://ted.europa.eu/udl?uri=TED:NOTICE:214685-2011:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c13. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032c13.json.