--- title: "Digital Front Door Online portal" ocid: "ocds-h6vhtk-032c17" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c17" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032c17.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032c17.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "DUDLEY MBC" published: "2022-04-11" --- # Digital Front Door Online portal Buyer: DUDLEY MBC Current stage: Tender OCID: ocds-h6vhtk-032c17 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c17) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032c17.json) ## Summary Dudley MBC is inviting tenders for the "Digital Front Door Online portal," aiming to enhance digital self-service solutions for residents, businesses, and visitors within the Dudley Borough, located in the West Midlands, UK. This procurement process is currently in the Tender stage, with submissions open until 5th May 2022. The expected contract value is £1,960,000, and the selected partner will aim to integrate back-office systems effectively to streamline service delivery. The competitive dialogue procurement method will allow for an iterative dialogue with potential suppliers, while the request for submissions aligns with the initiative to provide improved customer service at reduced costs. This tender presents significant opportunities for IT service providers, software developers, and businesses with experience in digital solutions, particularly those focusing on customer service automation and integration capabilities. Companies capable of delivering versatile online platforms that enhance user experiences will be particularly well-suited to compete for this contract. This project not only offers potential for business sustainability through partnership with a local authority but also the opportunity to contribute to the digital transformation of public services in the Dudley area. ## Notice Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels,* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, * be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive dow ### Lot Information Lot 1 Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels,* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, * be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009596-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive dialogue | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Apr 2022 | | Submission deadline | 5 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,960,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DUDLEY MBC | | Locality | DUDLEY | | Post town | Dudley | | Postcode | DY1 1HF | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG36 Dudley | | Local authority | Dudley | | Electoral ward | St. James's | | Westminster constituency | Dudley | | Delivery location | TLG36 Dudley | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 11 Apr 2022 at 10:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009596-2022 ## Notice URLs - http://www.dudley.gov.uk - https://in-tendhost.co.uk/blackcountryportal/aspx/Home - https://in-tendhost.co.uk/blackcountryportal/aspx/Tenders/Current ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c17. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032c17.json.