--- title: "Library Concierge and Customer Service and Facilities Management Services" ocid: "ocds-h6vhtk-032c4f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c4f" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032c4f.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032c4f.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "PROVISION OF LIBRARY CONCIERGE AND CUSTOMER SERVICE AND FACILITIES MANAGEMENT SERVICES" published: "2022-04-11" --- # Library Concierge and Customer Service and Facilities Management Services Buyer: PROVISION OF LIBRARY CONCIERGE AND CUSTOMER SERVICE AND FACILITIES MANAGEMENT SERVICES Current stage: Tender OCID: ocds-h6vhtk-032c4f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c4f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032c4f.json) ## Summary The University of Warwick is currently seeking tenders for "Library Concierge and Customer Service and Facilities Management Services" to facilitate the Main Library's 24-hour operation and manage the Learning Grid study facility in Leamington. This procurement is classified under the library management services category and is at the active tender stage. The tender period is set to conclude on 9 May 2022, at 12:00 PM (BST), with bids to be submitted in writing. The procurement process follows an open procedure, ensuring broad participation from interested suppliers. This tender presents significant opportunities for businesses with expertise in library management, customer service, and facilities management. Companies specialising in hybrid service models, combining concierge and security services, will find this tender particularly relevant. Providers equipped with SIA-certified personnel and those experienced in managing library environments will be well-positioned to compete effectively for this contract, which aims to meet the unique demands of a higher education institution. ## Notice The University of Warwick The University of Warwick has a requirement to engage with providers of Library Concierge, Customer Service and Facilities Management Services. The aim of the service is, to enable the Main Library to open 24 hours, and to manage the provision of the Learning Grid study facility in Leamington. The provision of these services requires quite a unique combination of Library, Concierge/Customer Service and Facilities Management Services. Providers fall into two key categories - one very much based on provision of security services, which include Door Management, SIA certification, etc., the other group providing a range of hybrid services developed to support HE libraries, such as library/stock management and/or concierge-type services. A purely security-focused service is not appropriate for these requirements and we are looking for hybrid providers who will employ staff able to undertake the variety of tasks included within this contract.In order to express ### Lot Information Lot 1 The University of Warwick has a requirement to engage with providers of Library Concierge, Customer Service and Facilities Management Services. The aim of the service is to enable the Main Library to open 24 hours, and to manage the provision of the Learning Grid study facility in Leamington. The provision of these services requires quite a unique combination of Library, Concierge/Customer Service and Facilities Management Services. Providers fall into two key categories - one very much based on provision of security services, which include Door Management, SIA certification, etc., the other group providing a range of hybrid services developed to support HE libraries, such as library/stock management and/or concierge-type services. A purely security-focused service is not appropriate for these requirements and we are looking for hybrid providers who will employ staff able to undertake the variety of tasks included within this contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009650-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Apr 2022 | | Submission deadline | 9 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PROVISION OF LIBRARY CONCIERGE AND CUSTOMER SERVICE AND FACILITIES MANAGEMENT SERVICES | | Locality | COVENTRY | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLG33 Coventry | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79995000 - Library management services ## Release History - 11 Apr 2022 at 15:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009650-2022 ## Notice URLs - https://in-tendhost.co.uk/universityofwarwick - https://in-tendhost.co.uk/universityofwarwick/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032c4f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032c4f.json.