---
title: "Social Media and Customer Relationship Management Solution"
ocid: "ocds-h6vhtk-032cb3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032cb3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032cb3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032cb3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFFICE OF THE SUSSEX POLICE & CRIME COMMISSIONER"
published: "2022-04-12"
---

# Social Media and Customer Relationship Management Solution

Buyer: OFFICE OF THE SUSSEX POLICE & CRIME COMMISSIONER  
Current stage: Award  
OCID: ocds-h6vhtk-032cb3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032cb3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032cb3.json)

## Summary

The procurement process for a "Social Media and Customer Relationship Management Solution" is managed by the Office of the Sussex Police & Crime Commissioner, located in Lewes, East Sussex, UK. The procurement falls under the category of goods, specifically classified as sales, marketing, and business intelligence software. This tender is currently in the awarded stage, with the award date having been signed on 28 January 2022, and was processed through a limited procurement method without prior competition. The total value of the contract awarded is £922,990.

This tender presents significant opportunities for businesses specialising in sales, marketing, and business intelligence software. Companies that offer innovative social media solutions and customer relationship management tools would be particularly well-suited to compete for this contract. The process allows for a collaborative approach, as it includes provisions for subcontracting, thus enabling smaller firms to partner with larger suppliers like Softcat plc, the awarded supplier for this contract, to enhance their capabilities and grow alongside established players in the market.

## Notice

Social Media and Customer Relationship Management Solution

### Procurement Information

Further competition under a Police Digital Services Framework for Social Media

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009750-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £922,990 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF THE SUSSEX POLICE & CRIME COMMISSIONER |
| Locality | LEWES |
| Post town | Brighton |
| Postcode | BN7 2FZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Bridge |
| Westminster constituency | Lewes |
| Delivery location | TLJ2 Surrey, East and West Sussex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT PLC (MAIN ACCOUNT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48480000 - Sales, marketing and business intelligence software package

## Release History

- 12 Apr 2022 at 13:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009750-2022

## Notice URLs

- http://www.softcat.com
- https://www.sussex-pcc.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032cb3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032cb3.json.