---
title: "R5828 Telephony Solution"
ocid: "ocds-h6vhtk-032e01"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032e01"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032e01.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032e01.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TOWER HAMLETS"
published: "2022-04-14"
---

# R5828 Telephony Solution

Buyer: TOWER HAMLETS  
Current stage: Award  
OCID: ocds-h6vhtk-032e01

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032e01)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032e01.json)

## Summary

The London Borough of Tower Hamlets has recently completed a public procurement process for a contract titled "R5828 Telephony Solution". This project falls under the telecommunications industry category, specifically focusing on maintenance services of telecommunications equipment. The winning supplier, Bell Integration, is set to provide various telephony services to the council, including hosting, SIP trunks, licensing, and maintenance. The award was made as part of a limited procurement method due to the unique technical requirements of the existing telephony system, and the contract, valued at £1,801,254, was signed on 14 April 2022, lasting for a period of three years with options for extension.

This tender presents significant opportunities for businesses involved in telecommunications and IT services, particularly those with expertise in maintenance and support of telephony systems. Companies that specialise in integrated communication solutions, voice recording technologies, and IVR facilities would find this project aligns with their service offerings. As further development in telephony infrastructure arises, businesses that can adapt or innovate alongside this evolving market will stand to benefit from similar future contracts with regional authorities like the London Borough of Tower Hamlets.

## Notice

The Mayor and Burgesses of the London Borough of Tower Hamlets intend to enter into a contract with Bell Integration. The service is to provide telephony services to the council, including hosting, SIP trunks, licensing, voice recording, IVR facilities, speech recognition software, maintenance and support.

### Lot Information

Lot 1

The service is to provide telephony services to the council, including hosting, SIP trunks, licensing, voice recording, IVR facilities, and maintenance and support.

### Procurement Information

This award is lawful in accordance with regulation 32(2)(b)(II) because competition is absent for technical reasons. The Council operates a long standing telephony system which will eventually be replaced when it moves to its new premises. The Economic Operator is the only company that can provide maintenance and support for the council's current infrastructure. The contract will be awarded for 3 years (2 + 1 ).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010085-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,801,254 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOWER HAMLETS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 2BG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Poplar |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI4 Inner London - East |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BELL LNTEGRATION |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50330000 - Maintenance services of telecommunications equipment

## Release History

- 14 Apr 2022 at 14:31 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010085-2022

## Notice URLs

- http://www.towerhamlets.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032e01. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032e01.json.