--- title: "Merchant Services - Payment Card Processing" ocid: "ocds-h6vhtk-032e80" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032e80" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032e80.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032e80.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NORTHUMBRIAN WATER GROUP LIMITED" published: "2022-04-19" --- # Merchant Services - Payment Card Processing Buyer: NORTHUMBRIAN WATER GROUP LIMITED Current stage: Tender OCID: ocds-h6vhtk-032e80 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032e80) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-032e80.json) ## Summary Northumbrian Water Group Limited is conducting a tender for Merchant Services, specifically focused on payment card processing for their customers. This procurement falls under the financial and insurance services industry category, with an active status indicated in the contracting process. The procurement is currently at the tender stage, with expressions of interest due by 3 May 2022 at 4 pm, followed by a deadline for submission of completed Pre-Qualification Questionnaires (PQQ) on 6 May 2022 at 12 noon. The resulting contract will have a duration of three years, commencing on 1 February 2023, following an implementation period starting 1 September 2022. The relevant procurement method is described as a selective procedure, involving a negotiated approach with a prior call for competition. This tender presents significant opportunities for businesses specialising in secure payment processing services, including those experienced with payment gateways and acquiring services, particularly those compatible with mobile payment systems like Apple Pay and Google Pay. Companies that can ensure PCI compliance and have the infrastructure to manage multiple Merchant IDs across different platforms will be particularly well-suited to respond to this opportunity. The potential for contract renewal after the initial term adds further appeal for businesses looking to establish long-term partnerships with Northumbrian Water Group Limited. ## Notice Northumbrian Water Limited (NWL) has a requirement for the provision of Merchant Services. Merchant Service providers are there to collect the secure funds for any credit or debit card payments taken via the Contact Centre, automated payment line, website and mobile application for both Northumbrian Water and Essex & Suffolk Water customers. We require both gateway and acquiring services, including apple pay and google pay processing capabilities. For each individual Merchant ID, settlement funds are to be deposited into our bank accounts for NWL and ESW in a timely manner, to ensure reconciliation is carried out daily. Chargebacks are to be debited individually from our main bank accounts and pre debit notifications are to be sent. The Merchant Service provider is responsible for ensuring that Northumbrian Water Ltd are PCI compliant. The contract arising from this competitive tendering exercise is for three years commencing on 1 February 2023 with an implementation period from 1 September 2022. ### Lot Information Lot 1 Northumbrian Water Limited (NWL) has a requirement for the provision of Merchant Services. Merchant Service providers are there to collect the secure funds for any credit or debit card payments taken via the Contact Centre, automated payment line, website and mobile application for both Northumbrian Water and Essex & Suffolk Water customers. We require both gateway and acquiring services, including apple pay and google pay processing capabilities. For each individual Merchant ID, settlement funds are to be deposited into our bank accounts for NWL and ESW in a timely manner, to ensure reconciliation is carried out daily. Chargebacks are to be debited individually from our main bank accounts and pre debit notifications are to be sent. The Merchant Service provider is responsible for ensuring that Northumbrian Water Ltd are PCI compliant (more details below). The contract arising from this competitive tendering exercise is for three years commencing on 1 February 2023 with an implementation period from 1 September 2022. NWL currently has 5 operational MID's. 1 x MID (1.1) for E-Commerce transactions for Northumbrian Water Ltd website (www.nwl.co.uk) and app. Payments are processed via an I-Frame provided by our current merchant services provider. 1 x MID (1.2) for E-Commerce transactions for Northumbrian Water Ltd T/A Essex and Suffolk Water website (www.eswater.co.uk) and app. Payments are processed via an I-Frame provided by our current merchant services provider. 1 x MID (1.3) for MOTO transactions via Contact Centre operatives for Northumbrian Water Ltd and Northumbrian Water Ltd T/A Essex and Suffolk Water. Service provided via Semafone. 1 x MID (1.4) for MOTO transactions via an automated payment line for Northumbrian Water Ltd and Northumbrian Water Ltd T/A Essex and Suffolk Water. Service provided via Semafone. 1 x MID (1.5) for both E-Commerce and MOTO transactions via an independent income team for Northumbrian Water Ltd. Service provided via Semafone for telephone payments and payments are processed via an I-Frame provided by our current merchant services provider for online payments. Additional information Semafone migration MOTO payments made by customers with Contact Centre operatives, and via an automated payment line are secured through Semafone secure payments solution. The existing Semafone service, hosted through a private hosting partner, will be migrated as part of a telephony platform provider in the coming year to the Semafone Cloud service. This will see NWL moved from PCI Self Assessment Questionnaire (SAQ) D to SAQ A for MOTO payments, with Semafone wholly responsible for the PCI DSS environment. SAQ A is described as: SAQ A is for e-commerce/mail/telephone-order (card-not-present) merchants that have fully outsourced all cardholder data functions. No electronic storage, processing, or transmission of any cardholder data on the merchant's systems or premises. PCI compliance We are currently fully compliant for PCI and require our merchant service provider to ensure we retain our compliance. 1 x MID (1.1) for E-Commerce transactions for Northumbrian Water Ltd website (www.nwl.co.uk) and app. Payments are processed via an I-Frame provided by our current merchant services provider, and we would require any new service provider to provide this service to ensure we are PCI compliant. 1 x MID (1.2) for E-Commerce transactions for Northumbrian Water Ltd T/A Essex and Suffolk Water website (www.eswater.co.uk) and app. Payments are processed via an I-Frame provided by our current merchant services provider, and we would require any new service provider to provide this service to ensure we are PCI compliant. 1 x MID (1.3) for MOTO transactions via Contact Centre operatives for Northumbrian Water Ltd and Northumbrian Water Ltd T/A Essex and Suffolk Water. Service provided via Semafone which enables compliance. 1 x MID (1.4) for MOTO transactions via an automated payment line for Northumbrian Water Ltd and Northumbrian Water Ltd T/A Essex and Suffolk Water. Service provided via Semafone which enables compliance. 1 x MID (1.5) for both E-Commerce and MOTO transactions via an independent income team for Northumbrian Water Ltd. PCI compliant Service provided via Semafone for telephone payments and payments are processed via an I-Frame provided by our current merchant services provider for online payments, and we would require any new service provider to provide this service to ensure we are PCI compliant. Options: A possible 24 month extension after the initial term Renewal: A possible 24 month extension after the initial term ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/010212-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Apr 2022 | | Submission deadline | 3 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHUMBRIAN WATER GROUP LIMITED | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 5FJ | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Framwellgate and Newton Hall | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England), TLH14 Suffolk CC, TLH3 Essex | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66000000 - Financial and insurance services ## Release History - 19 Apr 2022 at 14:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010212-2022 ## Notice URLs - https://s1.ariba.com/ - https://www.nwl.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032e80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032e80.json.